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Find Hospitality Courses & Degrees

eHotelier - eAcademy
Source and Present Information
eHotelier - eAcademy
This course covers the skills and techniques required to conduct basic research and present information in response to an identified need. This requires you to: Source information appropriate to the situation Analyse Use communication skills to convey the message
Duration
2 hours
Format
Online
eHotelier - eAcademy
Participate in Environmentally Sustainable Work Practices
eHotelier - eAcademy
All Tourism and Hospitality workers must be aware of the environmental impacts of their operations. What you will learn: Principles of environmental sustainability Impacts of Tourism and Hospitality on the environment How industry is helping the environment Waste reduction energy saving and water saving practices How to improve your workplace practices The effect on customer satisfaction
Duration
3 hours
Format
Online
eHotelier - eAcademy
Manage Employee Relations
eHotelier - eAcademy
Having a harmonious and fair workplace is important to a business. As a manager you may need to deal with industrial relations issues. What you will learn: How to build a positive industrial relations climate Common conditions of employment Implementation of formal industrial procedures
Duration
4 hours
Format
Online
eHotelier - eAcademy
Develop and Implement a Business Plan
eHotelier - eAcademy
Business plans are critical tools for business growth and development and vary depending on the situation and needs of the business. This course covers: How to review the business’ strategic plans How to develop the business plan How to monitor the business’ performance against milestones How to respond to performance measures
Duration
5 hours
Format
Online
Improving Communication Skills
Learn how to communicate more effectively at work and achieve your goals.
eHotelier - eAcademy
Recruit, Select and Induct Staff
eHotelier - eAcademy
Finding the right staff for the job is important. The Recruit, Select and Induct Staff course will teach you to find people who will be able to carry out the required duties and fit into the team. This course will help you understand how to: Identify recruitment needs Identify required desirable criteria and abilities Advertise for positions Carry out the interview and selection process Induct new staff
Duration
4 hours
Format
Online
eHotelier - eAcademy
Use Hospitality Skills Effectively
eHotelier - eAcademy
Working in the hospitality industry is fun and provides you with a realistic glimpse of your future career. Although the industry is broad and varied Planning Providing service and interacting with team members and customers Carrying out your duties and completing operational tasks Completing end of shift duties
Duration
3 hours
Format
Online
eHotelier - eAcademy
Work Effectively with Others
eHotelier - eAcademy
In this course you will learn how to work effectively with other people in your workplace. The course covers: Developing effective workplace relationships Contributing to workplace activities Dealing effectively with issues
Duration
3 hours
Format
Online
eHotelier - eAcademy
Manage Diversity in the Workplace
eHotelier - eAcademy
Hospitality employs an extremely diverse workforce. A diverse workplace should be used as a strength for the business. This course will show you how to: Encourage and accommodate diversity Use diversity as an asset Manage conflict arising from diversity issues
Duration
2 hours
Format
Online
eHotelier - eAcademy
Monitor Work Operations
eHotelier - eAcademy
A crucial work skill for supervisors is to keep an eye on all that is happening around them and ensure that it is running smoothly. This course will help you with: Short-term operational planning Problem solving and decision making Workflow planning and organisation Ensuring operations are running smoothly to provide quality customer service
Duration
4 hours
Format
Online
eHotelier - eAcademy
Identify Hazards, Assess and Control Safety Risks
eHotelier - eAcademy
This course describes the performance outcomes, skills and knowledge required to identify hazards, assess the associated safety risks and take measures to eliminate or control and minimise the risk.
Duration
3 hours
Format
Online
eHotelier - eAcademy
Interact with Customers
eHotelier - eAcademy
Interacting with and serving customers are common tasks across all sectors of the tourism, travel, hospitality and event industries. Some of the common tasks you will learn in the course are: Greeting and serving customers Communication methods Teamwork to deliver high quality customer service Reporting on service issues and providing feedback
Duration
3 hours
Format
Online
eHotelier - eAcademy
Prepare Rooms for Guests
eHotelier - eAcademy
The guest room is the most important are of the venue. It is essential to ensure that the room is prepared correctly and to the establishment’s standards. What you will learn: Choosing equipment and setting up the service trolley How to enter a guest room correctly Appropriate bed-making Safe and environmentally friendly work practices
Duration
3 hours
Format
Online
eHotelier - eAcademy
COVID-19 Risk Control: Assessment and Management
eHotelier - eAcademy
Certification: Certificate of Completion What you will learn: How to assess and manage the risks associated with reopening and operating in the COVID-19 world including implications of the physical location segmentation of user groups adapting the operating environment communications education and training maintenance and emergency management. A practical checklist for the assessment and management of risk to guide you through preparation for reopening and the management of hospitality operations in the COVID-19 world. A must for everyone responsible for operating a business.
Duration
2 hours
Format
Online
eHotelier - eAcademy
Communicate in the Workplace
eHotelier - eAcademy
This course explores a range of common tasks and procedures you are likely to follow in a working environment. The course covers: Research skills for gathering and presenting information Types of documentation and their uses Professional communication methods
Duration
2 hours
Format
Online
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