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Find Hospitality Courses & Degrees

eHotelier - eAcademy
Coach Others in Job Skills
eHotelier - eAcademy
Being able to teach other staff members is an essential skill for any budding supervisor or manager. Passing on industry knowledge and proper techniques will help a business to maintain a consistent level of product and service delivery. This course will help you understand: The skills needed to teach other employees How to identify what skills need to be taught How to prepare for and deliver a coaching session How to follow up on coaching so that the training is useful
Duration
4 hours
Format
Online
eHotelier - eAcademy
Monitor Staff Performance
eHotelier - eAcademy
Performance appraisals are critical to assessing individual staff progress as well as business needs. The Monitor Staff Performance course provides training on the purpose, process and desired outcomes of regular formal and informal staff performance management. Techniques for monitoring staff performance Staff motivation and feedback techniques Recognising and resolving performance issues Formal performance management systems
Duration
3 hours
Format
Online
eHotelier - eAcademy
Provide Information and Assistance
eHotelier - eAcademy
Frontline service personnel working in tourism, travel and hospitality businesses regularly provide information and assistance to customers, visitors and guests. You will need to: Use current information about your organization Provide clear Seek feedback and improve your service provision
Duration
3 hours
Format
Online
eHotelier - eAcademy
Use Hygienic Practices for Hospitality Service
eHotelier - eAcademy
Hygiene in hospitality is extremely important, especially when it comes to serving customers. All hospitality staff must follow the health and hygiene procedures in their workplace. This course will help you understand: Importance of personal hygiene in the workplace Possible sources of contamination Correct hand washing procedures Importance of personal health and reporting requirements Ramifications of not following hygiene procedures
Duration
3 hours
Format
Online
Improving Communication Skills
Learn how to communicate more effectively at work and achieve your goals.
eHotelier - eAcademy
Provide Housekeeping Services to Guests
eHotelier - eAcademy
This course describes the performance outcomes, skills and knowledge required to provide a range of general housekeeping services to guests.
Duration
4 hours
Format
Online
eHotelier - eAcademy
Establish and Maintain a Work Health and Safety System
eHotelier - eAcademy
Establishing and maintaining a work health and safety system requires you to develop, implement and sustain effective, professional and contemporary work health and safety management practices, including systems, policies and procedures to ensure a safe workplace. What you will learn: Establish and maintain a framework for health Establish and maintain consultative arrangements for the management of health Establish and maintain practices for hazard identification and assessment
Duration
2 hours
Format
Online
eHotelier - eAcademy
Clinical Cleaning
eHotelier - eAcademy
Certificate: A certificate is included on successful completion of the course. Objectives: Describe how clinical cleaning contributes to controlling the spread of infection Identify the cleaning products used in clinical cleaning State the stages of disinfection and how to apply the process to housekeeping tasks Identify how cleaning techniques and procedures contribute to reducing the risk of cross-contamination
Duration
1 hour
Format
Online
eHotelier - eAcademy
Establish and Conduct Business Relationships
eHotelier - eAcademy
A Hospitality business needs to establish relationships with customers, suppliers, service providers, wholesalers and other businesses. This course covers: Building business relationships Negotiation skills Representing your business Contracts and agreements
Duration
5 hours
Format
Online
eHotelier - eAcademy
Implement and Monitor Work Health and Safety Practices
eHotelier - eAcademy
All workplaces must comply with occupational health and safety legislation. Managers are responsible for implementing and monitoring processes that lessen the chance of accidents occurring and improving procedures when necessary. This course will help you understand: Role of workplace Responsibilities of employers, managers and workers Consultation requirements and practices Hazard identification and risk assessment procedures
Duration
2 hours
Format
Online
eHotelier - eAcademy
Enhance the Customer Service Experience
eHotelier - eAcademy
Tourism, Hospitality and Events This course covers: Identifying customer requirements How to provide a quality service experience Selling techniques Proactively preventing service issues and responding to customer complaints Developing customer relationships
Duration
3 hours
Format
Online
eHotelier - eAcademy
Clean Premises and Equipment
eHotelier - eAcademy
Hospitality enterprises rely on making good impressions on their customers. It is essential to maintain a neat and professional business. In this course you will learn: Types and uses of cleaning equipment and chemicals Appropriate techniques for cleaning various surfaces How to look after your equipment Safe and environmentally friendly work practices This course describes the performance outcomes, skills and knowledge required to carry out general cleaning duties. It requires the ability to set up cleaning equipment and to safely clean premises and equipment using resources efficiently to reduce negative environmental impacts.
Duration
2 hours
Format
Online
eHotelier - eAcademy
Roster Staff
eHotelier - eAcademy
Rostering staff in tourism and hospitality can be complex, due to the variety of working hours, shifts, award conditions and staff budgets. The course provides the skills necessary to effective work in departments such as Front Office Housekeeping Food and Beverage Conference and Banqueting Spa and Golf Services.
Duration
3 hours
Format
Online
eHotelier - eAcademy
Show Social and Cultural Sensitivity
eHotelier - eAcademy
Tourism, hospitality and events are extremely diverse industries. Employees come from all walks of life and from many different parts of the world. This course will help you understand: Types of diversity in the workplace Cultural How social diversity can improve customer service How to handle socially diverse customers
Duration
3 hours
Format
Online
eHotelier - eAcademy
Provide Lost and Found Services
eHotelier - eAcademy
Guests often leave items behind when they check out. It is important to follow the appropriate procedures for lost and found services. In this course you will learn: Appropriate procedures to follow when an item is found How to handle a lost and found enquiry Procedures for returning items to guests Appropriate disposal procedures
Duration
3 hours
Format
Online
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