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Find Hospitality Courses & Degrees

eHotelier - eAcademy
Provide Service to Customers
eHotelier - eAcademy
Working in tourism, hospitality and events requires interaction with many other people. As an employee you must be able to work with a wide variety of colleagues, as well as diverse customers. The Provide Service to Customers course applies to all front line personnel dealing with customer and colleagues on a daily basis.
Duration
2 hours
Format
Online
eHotelier - eAcademy
Provide Visitor Information
eHotelier - eAcademy
In the tourism, hospitality and events industries, customers often come to you for advice. As a result, you need to keep informed and up-to-date regarding products and services available, as well as the local area. This course will help you: Understand the needs of a diverse range of customers Learn how to keep up-to-date with useful information Provide accurate information to visitors Help visitors to enjoy their experience
Duration
2 hours
Format
Online
eHotelier - eAcademy
Research and Comply with Regulatory Requirements
eHotelier - eAcademy
There are many facets of the law that impact on a hospitality business. While it is always important to engage a law expert for assistance, a manager should have a good working knowledge of the aspects that affect them. This course covers: Useful sources of legal information and advice Legal and licensing requirements Potential sources of legal problems
Duration
4 hours
Format
Online
Courses Select
Research Methods in Tourism Studies
Courses Select
Explore the science of research methods in relation to analysing the travel and tourism industries.
Duration
1 month
Format
Online
Improving Communication Skills
Learn how to communicate more effectively at work and achieve your goals.
eHotelier - eAcademy
Managing the Hotel Revenue Function
eHotelier - eAcademy
Revenue Management is a very important aspect of hotel management and while dedicated revenue managers have a firm grasp on the discipline, it is often not well understood by Executives and General Management. Managing the Hotel Revenue Function has been designed specifically for owners, executives and general managers to help you understand how the revenue function should work.
Duration
4 hours
Format
Online
eHotelier - eAcademy
Recruiting and Retaining Revenue People
eHotelier - eAcademy
In this course, learn how to recruit and retain revenue people in your organisation, including the structure, skills required of team members and how to retain the right people.
Duration
4 hours
Format
Online
eHotelier - eAcademy
Overbooking practices and managing customer issues
eHotelier - eAcademy
In an increasingly competitive accommodation market, hotels have had to find a way to adapt to survive. Borrowed from the airline industry, hotels often use overbooking as a way to stay competitive and to maximise revenue.
Duration
4 hours
Format
Online
eHotelier - eAcademy
Hotel Security Awareness
eHotelier - eAcademy
The Hotel Security Awareness course provides all hotel team members withe the fundamental skills to ensure a secure environment for guests and employees. The course covers threats from physical as well as cyber threats in an online format, rich with images, multimedia, case studies and simulations. The See Basic human rights and duty of care Security procedures Suspicious activity Terrorism and active shooter incidents Identity theft and credit card fraud Cyber crime This interactive Online Hotel Security Awareness Course features videos, animations, case studies and exercises so there’s something to suit all learning styles. Track your progress online to manage your time and achieve your goals without investing a fortune. This training will also help hotel employees and management with common problems such as crime.
Duration
4 hours
Format
Online
Courses Select
Drive sustainability in the tourism industry
Courses Select
Did you know the tourism industry is one of the largest industries worldwide? It faces many challenges, especially in taking on responsibilities to become more sustainable.
Duration
4 months
Format
Online
hotel.school
Strategic Revenue Management
hotel.school
Properly executed Revenue Management fundamentals drive top line sales in hotels. The efforts of a hotel sales team are critical to a hotel’s financial success, but when you layer on a robust Revenue Management program at a hotel, the group and transient sales are made even more effective through selling the right room, to the right customer, at the right time, for the right price, via the right distribution channel. This course will introduce you to the fundamentals of Revenue Management that will help you to kick off your revenue management career, enable you to work more effectively with a Director of Revenue Management as a peer or ensure that as a General Manager you are getting the most out of your hotel’s Revenue Management program. Our Subject Matter Expert is Michael Feldman, a leader with over 29 years of hotel experience in hospitality (over 24 years in a revenue generating position). A Hyatt veteran, he was one of the company’s original regional directors of revenue management when the discipline was formalized for Hyatt in 2004. Michael is currently VP of Revenue Management and Distribution at Atrium Hospitality
Duration
1 month
Format
Online
hotel.school
Social Media Management in Hospitality
hotel.school
How can you use social media to connect and reach new audiences, build trust, gain valuable insights, improve customer experience, grow your brand and drive top-line revenue? Consumer influence is growing, as they use the social web to engage in discussions around the products they purchase, and those discussions are happening without the hospitality brands being able to control them. In this new and ever-changing media environment, Social Media and Content have become a fundamental tool of communication for hospitality organisations, and a must-have skill in the global hospitality industry. Your Subject Matter Expert is Sylvia Smith, currently DOSM at Andaz Mayakoba Resort Riviera Maya responsible for managing daily operations of the 214-room lifestyle resort, driving sales, marketing, PR and social media strategy, and leading a team of 20 associates in sales, marcom and events. Sylvia has extensive leadership experience in iconic hospitality companies such as Hyatt, Preferred Hotels, Disney and Leading Hotels of the World.
Duration
1 month
Format
Online
hotel.school
Emotional Inteligence in Hospitality
hotel.school
It is now accepted that Emotional Intelligence is far more predictive of performance than IQ, specially in the hospitality industry. In this course, Dr Erich Steinbock will show you how grow your Emotional Intelligence competencies to cultivate your productivity, increase your self-awareness and develop positive relationships. In the context of hospitality management, Erich shares actionable techniques to increase your Emotional Intelligence and real industry stories on how better lead teams, work with peers, and actively follow when required. You can put this into action to become and more effective and inspiring leader. Dr Erich Steinbock has over 50 years of hospitality Management experience. His previous roles include VP for Ritz-Carlton, Regional VP and Managing Director for Rosewood Hotels & Resorts and several GM appointments around the globe. Dr. Steinbock is an expert in Leadership and Emotional Intelligence earned a Ph.D. in the field.
Duration
1 month
Format
Online
SHMS Swiss Hotel Management School
Introduction to Hospitality, Evolutionary History & Current Trends
SHMS Swiss Hotel Management School
This certificate program provides a holistic understanding of the origins of the hospitality industry and its evolution. It will take you on a journey of discovery through industry successes and failures, various strategies of recovery, creative models of innovation, essential analysis of global trends, and successful career planning for new generations in the global hospitality industry.
Duration
1 month
Format
Online
SHMS Swiss Hotel Management School
Rooms Division Operations & Personalized Guest Relations
SHMS Swiss Hotel Management School
This program addresses front office and rooms division procedures, from advanced reservations to check-out with Swiss quality and precision.
Duration
20 hours
Format
Online
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