Franchised General Manager
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Franchised General Manager

AC Hotel Washington DC Downtown

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Franchised General Manager

About the job

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Please Apply Online at https://careersatoto.com/clients/17738/posting/4743100/en?


Additional Information: This hotel is owned and operated by an independent franchisee, OTO Development, LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

 

JOB SUMMARY

OTO Development is pleased to announce a wonderful career opportunity for a General Manager.

 

This is exceptional opportunity to become a key player on our leadership team at our flagship Marriott AC Washington DC Downtown!

 
What will you be doing most days?
  • Lead the property in the generation of revenue through sales and marketing efforts.
  • Maintain strong knowledge of and relationships in the local market.
  • Manage relationships with hotel vendors and negotiates service agreements as appropriate.
  • Review financial reports and statements to understand the property’s performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance.
  • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction.
  • Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters.
  • Ensure service, technical skills, and other training occurs throughout the property.
  • Establish and maintains open, collaborative relationships with direct reports and entire team.
  • Establish a presence with team members on property and actively solicits team member feedback and utilize an “open door” policy.
  • Hire team members who demonstrate strong functional expertise, creativity, and leadership.
  • Observe service behaviors of team members and provides feedback to individuals and/or supervisors.
  • Review comment cards, guest survey results, and other data to identify areas of improvement with team members.
  • Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles.
  • Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction.
  • Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations.
  • Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized where appropriate.
  • Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members.
 
JOB REQUIREMENTS
  • You have a minimum of 5 years of progressive hotel management experience.
  • You have previous hotel management experience with a proven success in leadership of teams and guest service results.
  • You have the financial acumen required to work with and understand financial information and data.
  • You have a bachelor’s degree or an extensive amount of relevant work experience.
  • You have excellent communication skills in order to convey information and ideas clearly (both oral and written), as well as, effective listening skills to understand issues and work toward problem resolution.
  • You have prior leadership over direct sales efforts producing at least 50% market mix of total revenues.
  • You have a valid driver’s license from the appropriate state.
  • You have exceptional time management and multitasking skills.
  • You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel.

 

This company is an equal opportunity employer.

 

 

 

 

frnch1

Closed

Franchised General Manager

Washington, DC, United States

Full-time, Indefinite

Start Date:

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