Agent | Receptionist - Restaurant Reservations
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Agent | Receptionist - Restaurant Reservations

Accor HQ

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Agent | Receptionist - Restaurant Reservations

About the job

Restaurant Reservations Coordinator

You are the beginning of an exceptional guest experience. As a Restaurant Reservations Coordinator at the Fairmont Scottsdale Princess, you will make our guests feel welcome and reflect the exceptional dining experience to come when they arrive!

What is in it for you:

  • Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family

  • Free meals at out on-site employee cafeteria

  • Be a part of a large scale, fast paced food and beverage operation

  • Work in tandem with multiple restaurants, each with a unique cuisine

  • Collaborate with an innovative team to enhance the guest experience

  • Employee benefit card offering discounted rates in Accor worldwide

  • Learning programs through our Academies

  • Opportunity to develop your talent and grow within your property and across the world!

  • Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

  • Answering multi-line phone system and provide guests information on resort and activities

  • Consistently offer exceptional, friendly and engaging service

  • Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques

  • Recommend property dining outlets and assist guests with information and special requests

  • Book restaurant reservation requests

  • Facilitate taking guest room delivery orders

  • Accurately input data into proper systems

  • Acquire extensive knowledge of the premises

  • Communicate in a clear and effective manner

Your experience and skills include:

  • Ability to speak with a smile

  • Guest focused personality is essential; experience is an asset

  • Aptitude in resolving issues with a customer-focused orientation

  • Proficiency in English; multilingual is a plus

  • Excellent communication skills

  • Polite and confident with a great deal of patience

  • Ability in multitasking and time-management

  • Aptitude in resolving issues with a customer-focused orientation

  • Experience working with point of sale systems, booking platforms, and Microsoft Office

  • Familiarity with Microsoft Word, Outlook and Excel preferred

  • Attention to detail is a must as well as being very organized

  • Take initiative to complete tasks that need to be done

Our commitment to Diversity & Includsion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

 

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Agent | Receptionist - Restaurant Reservations

Scottsdale, AZ, United States

Full-time, Indefinite

Start Date:As soon as possible

Latest start date: