Assistant Director of Sales
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Assistant Director of Sales

Accor HQ



Assistant Director of Sales

About the job

Assistant Director of  Sales 
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What’s in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Selling a memorable experience in an authentic location is the essence of an Assistant Director of Sales' role at Fairmont Hotels & Resorts. Your professionalism and knowledge of the Hotel will reflect positively in how you present the property. Building strong relationships will create a bond, ensuring your clients will always stay with Fairmont Hotels & Resorts. 

  • The ADOS will have a personal group sales goal to achieve in addition to managing the Group Sales team, including coordinators, to ensure the overall budgeted Sales targets are achieved
  • Develop and implement strategy to maximize hotel Group revenue
  • Ensure effective relationship management of existing accounts
  • Exceed personal goals as well as department budget on a yearly basis
  • Work closely with the Director of Sales and Director of Revenue Management to secure qualified group business
  • Responsible for executing the annual business and marketing plan for the Group market segment in conjunction with the Director of Sales
  • Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations
  • Ensure and enforce the integrity of Opera Sales and Catering at all times
  • Promote the professional development of all members of the Sales Department
  • Ensure maximum employee satisfaction and conduct annual performance reviews with the Sales team
  • Ensure strict compliance to the health and safety guidelines of the department/hotel
  • Attend Sales and Marketing and Groups meetings

Your experience and skills include:

  • Minimum of 3 years experience in Group Sales in a luxury hotel 
  • Minimum 3 years experience selling for a luxury hotel brand
  • Bachelors Degree and/or Hotel Management Degree is an asset
  • Understanding revenue maximization tools.
  • Ability to develop relationships with all levels of clientele, and interact with people from different cultures and backgrounds
  • Astute attention to detail
  • A passion for exceeding client expectations
  • Highly organized, results-oriented with the ability to work well under pressure
  • Excellent written, verbal and interpersonal communication skills essential
  • Strong account management and contract negotiation skills
  • Computer literacy in various applications including Opera, Word, Excel, Power Point is required
  • Ability to understand and interpret financial data
  • Positive attitude and supportive, team based approach towards the attainment of the hotel’s short and long term goals
  • Ability to travel and work flexible hours and days

Physical Aspects of Position (included but not limited to):

  • Occasional lifting and carrying up to 20 lbs 
  • Occasional kneeling, pushing, pulling, lifting 
  • Occasional ascending or descending ladders, stairs and ramps
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Frequent sitting throughout shift

Your team and working environment:

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Note: Must already be legally entitled to work in Canada to be considered for the position.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Assistant Director of Sales

Toronto, Canada

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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