Assistant Outlet Manager (View)
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Assistant Outlet Manager (View)

Accor HQ

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Assistant Outlet Manager (View)

About the job

Assistant Outlet Manager

Will report directly to the Outlet's General Manager. The person will need to be comfortable with busy high quality operations, managing multi tasks as well as have strong interpersonal skills.  This individual will be responsible for the results of all pillars (Guest Satisfaction, Financial, Colleague, Health and Safety).

Hotel Overview:  

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta will feature 380 spacious guestrooms and 108 Fairmont branded suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a1,200 square meter ballroom.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 2

Summary of Responsibilities:

Reporting to the Outlet's General Manager, responsibilities and essential job functions include but are not limited to the following:             

  • Assist servers with expediting problem payments. Ensure all cashing procedures are processed in compliance with Finance dept. standards
  • Anticipate heavy business time and organize procedures to handle extended waiting lines
  • Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction
  • Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
  • Analyze guest type and market share
  • Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards
  • Complete all paperwork and closing duties in accordance with departmental standards
  • Conduct line-ups with staff and review all information pertinent to the day’s business

Qualifications:

  • Indonesian Citizen Only
  • Certificate or Diploma in hospitality or related field
  • Minimum of 3 - more years of relevant experience in the hotel industry as a Supervisor
  • Strong working knowledge of Microsoft Outlook, Microsoft Office and Microsoft Power Point
  • Ability to ensure hotel’s standards, policies and procedures with all staff
  • Ability to prepare revenue, covers and payroll budgets and forecasts
  • Ability to perform sales calls and partake in Sales Blitz
  • Ability to prepare P&L documents for special events

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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Assistant Outlet Manager (View)

Daerah Khusus Ibukota Jakarta, Indonesia

Full-time, Indefinite

Start Date:

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