Guest Service Manager
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Guest Service Manager

Accor HQ

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Guest Service Manager

About the job

Chief Concierge/ Guest Service Manager


Hotel Overview: 

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta will feature 380 spacious guestrooms and 108 Fairmont branded suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square meter ballroom.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide

  • Learning programs through our Academies and the opportunity to earn qualifications while you work

  • Opportunity to develop your talent and grow within your property and across the world!

  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Summary of Responsibilities: 
Responsibilities and essential job functions include but are not limited to the following:

 

 

  • Build information repertory for guest information

  • Manage roster for all area based on operational requirement

  • Conduct training to ensure everyone has same level of guest engagement

  • Encourage the team to deliver personalize service

  • Ensure clear communication on regular basis

  • Monitor job performance and provide evaluation on regular basis

  • Other duties as assigned

Qualifications:

  • Indonesian Citizen only

  • Bachelor Degree in Tourism Study or similar degree

  • Minimum of 2 years of relevant experience in the same position in 5 star hotel

  • Strong working knowledge of Microsoft Offices and Internet browser

  • Knowledge of Opera PMS is a benefit

  • Active in Concierge society is a benefit

  • Bearer of Cle D’or Golden Key is an asset

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Closed

Guest Service Manager

Daerah Khusus Ibukota Jakarta, Indonesia

Full-time, Indefinite

Start Date:

Latest start date:

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