Concierge
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Concierge

Accor HQ

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Concierge

About the job

Concierge (Full-Time)   

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Concierge.

The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Château Laurier. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.                   

What you will be doing:

Reporting to the Senior Rooms Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Assist guests with mail, messages, and any plans or arrangements they require
  • Assist with any plans or arrangements the guest intends to make during their stay
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Oversee the bell desk
  • Assist the Fairmont Gold Leadership team
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned
  • Other related duties

Your experience and skills include:

  • Previous customer related experience required
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal & written communication skills
  • Fluent in both official languages required
  • Computer literate in Microsoft Window applications an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all time
  • Previous supervisory experience a strong asset

Physical Aspects of Position (include but are not limited to): 

  • Constant standing and walking throughout shift
  • Regularly lifting heavy objects (up to 50 pounds)
  • Occasional kneeling, pushing, pulling, lifting

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

 

Closed

Concierge

Ottawa, Canada

Full-time, Indefinite

Start Date:

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