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Accor HQ
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Concierge Agent
About the job
Company Description
Fairmont Amman is offering a career opportunity for an energetic and experienced Concierge agent
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Job Description
Responsibilities and essential job functions include but are not limited to the following:
- Responsible for providing personalized solutions to all guests needs and requests.
- Required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embody a spirit of teamwork and a sense of responsibility to uphold the Fairmont Amman.
- Possesses strong interpersonal skills and ability to communicate in second language.
- Embodies a creative mind to curate new experiences whilst sourcing for the latest experiences in the region.
- Carries an eye for detail and an approachable demeanor for all guests and team members.
- Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism.
- Possesses good computer and property management system knowledge.
- High level of integrity, enthusiasm, dedication for continuous improvement.
- Embraces change and open-minded in a dynamic work environment.
- Self-driven approach to carry out assigned responsibilities.
- Manages all guests/team members needs with equal drive.
Qualifications
- Previous customer related experience an asset
- Must possess a professional presentation
- Must possess outstanding guest services skills and sophisticated verbal & written.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively with fellow colleagues as part of a team.
- Computer literate in Microsoft Window applications an asset.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- communication skills.
- Department: Concierge