Director of Front Office
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Director of Front Office

Accor HQ

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Director of Front Office

About the job

Director of Front Office

Fairmont Dallas is looking for an inspiring and engaging individual to show great leadership and interpersonal strengths in order to maximize the Front Office Operations, and ensure an exceptional guest journey.

 

What’s in it for you:

  • Paid time off
  • Medical, Dental and Vision Insurance, 401K
  • Complimentary Shift Meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academy designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
  • Career development opportunities with national and international promotion opportunities

 

What you will be doing:

  • Lead and manage all aspects of the Front Desk department and ensure all service standards are followed with friendly and engaging service
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Maximize rooms revenue through participating in revenue management meetings and implementing supporting agreed upon Revenue Management strategies and practices
  • Actively participate in hiring, training, coaching, development, and overall leadership of the front desk employees.
  • Maintain and improve the quality of the guest experience.
  • Communicate with all departments and build strong working relationships
  • Assist with all front desk tasks and duties.
  • Flexible shifts will include mornings, evenings, and weekends.
  • Ensure efficient scheduling and accurate payroll submissions.
  • Miscellaneous administrative tasks
  • Other duties as assigned

 

Your experience and skills include:

  • Previous leadership experience required
  • Previous hotel experience required (in luxury setting preferred)
  • Excellent interpersonal and communication skills
  • Proven ability to resolve guest concerns
  • Proficient in general computer knowledge, Microsoft Office, and Opera.
  • Excellent communication and organizational skills
  • Proven ability to lead a team
  • Highly responsible, reliable and organized
  • Ability to work well under pressure in a fast paced environment

 

Physical aspects of the position include but are not limited to:

  • Endure various physical movements throughout the work areas
  • Reach 1-2 feet
  • Remain in stationary position for 2-4 hours throughout work shift
  • Constant standing and walking
  • Exert physical effort in carrying items (up to 40 pounds)
  • Frequent lifting, kneeling, pushing, and pulling
  • Occasional ascending or descending ladders, stairs and ramps

 

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

 

Your team and working environment:

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  
https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Closed

Director of Front Office

Dallas, TX, United States

Full-time, Indefinite

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