Duty Manager
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Duty Manager

Accor HQ

Posted

Closed

Duty Manager

About the job

Job Description
  • Assist the Front Office Manager to supervise the front of the house operations
  • In the absence of higher management to make decisions regarding operational problems
  • Coordinate and work closely with all departments regarding daily requirements in the Front Office operations
  • Ensure guests are given prompt and efficient services at all times by the team members
  • Handle all guest complaints professionally, satisfying their needs and safeguarding the Hotel’s interest
  • Ensure all arrival and departure VIPs and Suite guests are taken care of such as rooms are ready with amenities and card, receive and escort guest to room
  • Ensure proper records are maintained and valuable secured in the Front Office Safe Deposit Box
  • Responsible for the setting up and updating of the DM’s Log Entry.
  • Responsible for all emergency procedures and coordinate closely with the Security Department
  • Responsible for all Master Keys and Emergency Key which are strictly for their use only pertaining to operation requirements
  • Liase with the IT Department on any faults of the system at times of emergency


Work Experience
  • Minimum 1 year of experience in the same position
  • Minimum Diploma III from preferably hospitality
  • Proficiency with Microsoft Office Applications
  • Knowledge of Power Pro System
  • Well written and spoken English
  • Excellent interpersonal and communication skills
  • Training Skills
  • Team Player


Benefits
  • Working in International ambiance
  • Attractive package
  • Surrounding by positive work-mate


Closed

Duty Manager

Daerah Khusus Ibukota Jakarta, Indonesia

Full-time, Indefinite

Start Date:

Latest start date:

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