California, United States
Event Sales and Services Manager
Through your passion and motivation, you sell a memorable experience to guests who visit our property. You are professional and knowledgeable about your property, and you build strong relationships and create bonds with your guests.
What’s in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
The duty of the Event Sales and Services Manager is to effectively service all definite group acting as a liaison between the hotel and meeting planners and organization representatives. This includes coordinating and executing all aspects of program arrangements necessary to ensure client objectives and expectations are met; including but not limited to meeting logistics, menu planning, management of guest room block requirements, billing arrangements and assisting with offsite recreational activities. This position also assists as necessary in the sales effort of events and meetings at the hotel and the coordinating and executing all aspects of event arrangements necessary to ensure client objectives and expectations are met.
The Event Sales and Services Manager is responsible for maximizing revenue opportunities (up selling food and beverage, meeting room rental, etc.) anticipating client needs and communicating all necessary and required details to the operations team, to ensure a successful meeting and assist in the rebooking process.
Accountabilities also includes establishing new accounts, generating revenue and profit, booking paces, maximizing guest service and re-booking business.
DUTIES AND FUNCTIONS
Management of assigned confirmed groups and events.
Contact clients and confirm program, dates, times, event space requirement, expected attendance and other pertinent details.
Assist clients with guest room reservations, accounting procedures, food and beverage selections, audio visual needs, equipment rental, vendor referrals, transportation, recreational activities, and any other assistance needed.
Maintain pricing integrity and propose upscale menus for all groups.
In a timely manner per standards, prepare Event Orders for all functions, prepare group resumes and work with all departments of hotel involved in execution of respective functions. Coordinate accurate, up to date changes and communicate them effectively.
Adjust event space in order to ensure maximum potential revenues.
Payment of Functions – Establish payment methods of catered functions.
Conduct Pre and Post Conference meetings.
Accurately forecasts individual booking revenues and cancellations; accurately tracks consumption on all bookings.
Assists the client in menu planning; coordinates food, beverage, meeting room set-up, and other services as requested by the client; assures that all requirements are communicated and completed to the clients specifications.
Participate in daily lead meeting to maximize revenues and communicate potential new business, weekly catering sales meeting, daily EO meetings as necessary and monthly department meetings
Attend EO meetings, Weekly Resume meetings, Group Pick-Up meetings and Departmental meetings.
Prepare contract agreements for any new business or in-conjunction business that may emerge following the original contract phase.
Finalize Programs – Develop menus and agendas, insure EOs are issued, and complete all pertinent correspondence with outside vendors.
Responsible for meeting and exceeding personal sales food, beverage and rental revenue budget and goals, monthly, quarterly and yearly.
Discusses event/program requirements, calculates costs, negotiates price and prepares sales proposals, suggests menu modifications in response to customer needs, and up sell services and resources to clients whenever possible.
Solicits and maintains ongoing contact with active accounts to promote repeat business; continuous contact with former accounts to identify the need for additional catering services.
Promotes catering services, food and beverage and event facilities through direct client contact to maximize profits from food & beverage revenues and meeting room rental.
Know relevant policies including menus and pricing, food handling, cancellations, service charges, guarantees, payment, shipping and receiving, etc.
Clearly communicates details of events to client and hotel departments via banquet event orders and internal meetings
Conducts tours of the hotel function space and guestrooms; entertains as necessary during planning stages and otherwise as appropriate.
When assigned, discusses catering requirements for assigned market segments, calculates costs, negotiates price and prepares sales proposals, suggests menu modifications in response to customer needs, and up sell services and resources to clients whenever possible.
Solicits and maintains ongoing contact with active accounts to promote repeat business; continuous contact with former accounts to identify the need for additional catering services and to solicit repeat business.
Promotes catering services, food and beverage and banquet facilities through direct client contact to maximize profits from food & beverage revenues and meeting room rental.
Maintains ongoing relationships with hotel clients and negotiates contracts and agreements.
Manages all logistics for events booked directly and effectively acts as the liaison to the various hotel departments to ensure top execution.
As assigned, establishes client base of organizations, associations, social and corporate businesses through direct outside and inside sales effort.
Present for client events at the hotel to insure a smooth delivery of arrangements
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction within 24 hours.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Accor and Fairmont Copley Plaza Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include adhering to the proper dress code and wearing nametag while working.
Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations.
Adhere to all Fairmont Opera Sales & Catering Standards and procedures including appropriate trainings
Offer and implement innovative ideas, methods, and procedures to further streamline the department.
Service In House Clients – Establish contract with clients upon arrival, take care of immediate needs or concerns, review course of events, and introduce pertinent staff, (i.e. Event Operations Manager, Front Desk Manager, etc.)
Attend appropriate meetings.
Your experience and skills include:
Relevant sales experience is an asset
Ability to focus attention on guest needs, remaining calm and courteous at all times
Highly responsible & reliable
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities .
Knowledge of food service skills, menu planning ability is helpful.
At least 3 years of Event Services or Catering Manager experience. Bachelor’s Degree is required.
Your team and working environment:
Splendor and Old-World opulence mingle at our 1912 Boston landmark. The best of Boston is just outside our door. From world class museums, exclusive boutiques and historic site to sporting events, landscaped gardens or leisurely strolls along the river, Fairmont Copley Plaza also hosts many social events in our grand function spaces.
Team members greet each other and all guests with warmth and genuine interest.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Start Date:As soon as possible
Latest start date:
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