fl.2 Host
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fl.2 Host

Accor HQ

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fl.2 Host

About the job

You are the beginning of an exceptional guest experience. As a Host, you will make our guests Feel Welcome from the moment they arrive!  Cirtical to the candidate's success is the ability to provide a gracious welcome coupled with a sense of excitement and professionalism, while balancing the reservations and restaurant seating.  

 

Hotel Overview: Fairmont Pittsburgh, a LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub.  Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.  Additionally, fl.2, located on the second floor of the hotel, has quickly become one of the top see and be seen restaurant locations in downtown Pittsburgh.  Part of the Accor Group, we offer travel discounts to global Accor properties, online learning programs and growth opportunities for career development. 

 

Summary of Responsibilities:

Reporting to the Director, Outlets, responsibilities and essential job functions include but are not limited to the following:

  • Greet all guests to fl.2 in a friendly, engaging and efficient manner
  • Escort guests to their table, engaged in pointing out features of the restaurant
  • Create and maintain a sense of excitement at the entrance including name recognition
  • Balance the reservation system (Open table), accurately accounting for covers
  • Assist with phone enquiries and reservation requests
  • Keep a firm handle on the restaurant knowing the status of tables and flow of patrons
  • Take ownership of the restaurant and the service flow
  • Maintain stock of menus appropriate to service period
  • Assist with requisitioning
  • Provide service within Fairmont and Hotel Standards
  • Aware of all business within hotel on a daily basis and able to guide guests accordingly
  • Follow opening and closing procedures daily
  • Assist Restaurant Managers as assigned
  • Follow and adhere to all safety and sanitation policies and procedures
  • Other duties as assigned

 

Qualifications:

  • Previous experience is an asset
  • Experience in Food and Beverage preferably at a luxury property an asset
  • Excellent written/verbal communication and interpersonal skills
  • Strong guest service orientation
  • Able to balance a variety of conflicting priorities while providing guest service

 

Physical Aspects of Position (include but are not limited to):

  • Frequent lifting and carrying up to 25 lbs
  • Occasional kneeling, pushing, pulling and lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Constant standing and walking throughout shift
  • Ability to move quickly and efficiently

Visa Requirements: Must have proof of valid U.S. work authorization.

 

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

 

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

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fl.2 Host

Pittsburgh, PA, United States

Full-time, Indefinite

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