Front Office Manager

Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Job Description

• To coordinate and assist in implementing an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the department, based on the principles of Multi Skilling and Multi Tasking.
• To assist in ensuring that front office department is managed successfully as independent profit center.
• To assist in ensuring that each place of work in the front office department is managed by a Management Team (Section Head or Supervisors)who are totally accountable for their sections smooth daily operations.
•  To monitor all costs and recommend measures to control them.  To establish an integrated cost management plan through product lining, minimal inventories.
• To ensure that the Department Operational Budget is strictly adhered to.
• To assist in preparing monthly forecasts and schedule resources accordingly.
• To assist in the preparation of the Departmental Budget.
• To assist in analyzing and reporting, on a monthly basis, the Profit and Loss statements.
• To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.
• To be responsible in the implementation of Accor audit system.
• To support staff needs in other departments based on the hotel priorities and anticipated business levels.

Qualifications

Hotel Management Degree/ Diploma or any other equivalent qualification.

Additional Information

Minimum of 10-12 years of Experience in International Chain Luxury Hotels with 1-2 years of Experience in same designation