Front Office Manager前厅部经理
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Front Office Manager前厅部经理

Accor HQ

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Front Office Manager前厅部经理

About the job

Primary Responsibilities 主要职责
Oversees the effectiveness of guest service, colleague performance and development, and service enhancements, the Front Office Manager is responsible to ensure the smooth and efficient running of all operational aspects of Front Office related departments and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.
通过监督对客服务、团队表现、职业发展以及服务改善的效果,前厅部经理负责确保前厅部顺畅且有效的运营,并保证不同的分部门都严格执行与其相关的品牌及酒店标准。
 
Knowledge and Experience 知识经验
 
  • Diploma or Degree preferably in hospitality or related field.
  • Minimum three (3) years relevant experience in a similar position in a renowned international hotel brand(s).
  • PMS and Office software knowledge.
  • Excellent oral and written skills in Mandarin and English.
  • Involvement in reservations and understanding of Revenue Management processes.
  • Familiar with LCAH processes or other loyalty programs.
  • Experienced in guest experience management, understands and can use reporting RPS, etc.
 
  • 酒店管理或相关专业的本科或专科学历。
  • 在知名国际酒店内从事至少三年类似岗位的经验。
  • 熟悉并掌握Opera酒店管理系统和各类办公软件。
  • 优秀的中英文听说读写能力。
  • 参与预订并了解收益管理。
  • 熟悉雅高乐雅会或其他忠诚会员计划。
  • 熟悉宾客体验管理体系,并可熟练使用报表工具对宾客满意度进行分析。

 

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Front Office Manager前厅部经理

Wuhan, China

Full-time, Indefinite

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