Front Office - Supervisor

[{{ $ctrl._job.status.name | translate}}] Front Office - Supervisor
Accor HQ

Posted

Job description





“a passion for perfection”

  

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

  

Front Office Supervisor

Position Objective: for you to bring your previous experience to our Front Office Department to ensure a high quality, consistent and personalized experience for all our guests arriving and departing the hotel thereby contributing to and supporting the reputation of our hotel.

  




Summary of Responsibilities:

  • To consistently offer professional, friendly and engaging service
  • To lead and supervise the Front Office team in all aspects of the department and ensure service standards are followed
  • To maximize revenues by upselling and following budget guidelines
  • To handle Guest concerns and react quickly, logging and notifying proper areas
  • Be fully competent in all reception and cashier duties
  • To balance operational and Colleague needs
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies 
  • Other duties as assigned

Qualifications:We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
  • Previous experience in a leadership or supervisory role an asset
  • Previous PMS experience required
  • Computer literate in Microsoft Window applications an asset
  • Must be able to type 25 words per minute
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times


Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

  

If you feel you are ready for your next professional challenge, send us your application today.

Details

Job type
Full-time
Location
Shanghai, China
Department
Front Office reception
Starting in
As soon as possible
Duration of the contract
Indefinite

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