Guest Relation Manager
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Guest Relation Manager

Accor HQ



Guest Relation Manager

About the job

Job Description
  • This position has as key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and Guest feedback
  • Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
  • Ensures our Accor Live Limitless members are recognized upon arrival, receiving a warm greeting and appropriate assistance.

Work Experience
  • Minimum 2 years' previous management experience in Front Office operations or similar role
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Knowledge of Opera Property Management System an asset

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21


Guest Relation Manager


Full-time, Indefinite

Start Date:As soon as possible

Latest start date: