Hostess
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Hostess

Accor HQ

Posted

Closed

Hostess

About the job

Hostess

Responsible for providing the basic service aspects of the restaurant so as to function as a successful independent profit centre. To ensure the maximum of guest satisfactions in accordance with hotel standards through constant trainings.

Main Duties:

-           Handle table reservations, control the flow and seating of guests, and perform the hostess’ duties in a manner consistent with the standards set by the Hotel.

-           Take over duties from the previous shift.  Hand over properly before leaving.

-           Check, update and follow up on daily events.

-           Check and update poster daily according to the meal period.

-           Check, advice and co-ordinate with the Station’s Captain on daily events and summary.

-           Handle reservations and enquiries.

-           Greet and seat the guests.

-           Allocate the tables accordingly.

-           Demonstrate thorough knowledge of the menus and beverage list as well as the Hotel’s activities.

-           Present the menus and make recommendations.

-           Assist in taking food and beverage orders.

-           Assist in F&B service.

-           Interact with the guests and obtain feedback.

-           Assist the station staff during busy periods.

-           Liaise between duties and responsibilities with the waiters/waitresses.

-           Evaluate operations and procedures and suggest improvements to the Manager.

-           Handle the guest complaints.

-           Check bills before presenting to the guests.

-           Bid the guests farewell and thank them for their patronage.

-           Remember the guests’ names and address them by their names if possible.

-           Operate the Micros system effectively.

-           Ensure that restaurant seating is maximised at all meal periods.

-           Ensure that no reusable beverage is wasted.

-           Monitor the quality and quantity of all food and beverage items served.

-           Control breakages and losses of operating equipment

-           Maintain good communication with all other Hotel departments.

-           Create a sound and strong working relationship with all staff and help them to develop to their maximum potential.

-           Keep the Manager informed on all items of interest.

-           Enquire guests’ satisfaction and handles guests’ complaints.

-           Establish good guest relations.

-           Photocopy the required documents for references.

-           Replenish forms.

-           Check and follow-up on any physical defects of the Venue.

-           Check on the cleanliness of the Venue.

-           Report guest incidents and Lost and Found items to the Manager.

-           Upsell and cross-sell other Venues.

-           Collect newspapers daily for guest use from the bell counter.

-           Ensure that the Hostess desk is neatly arranged well stocked and cleaned at all times.

-           Maintain high standards of sanitation and cleanliness.

Closed

Hostess

Istanbul, Turkey

Full-time, Indefinite

Start Date:

Latest start date:

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