Reservationist/Supervisor

[{{ $ctrl._job.status.name | translate}}] Reservationist/Supervisor
Accor HQ

Posted

Job description



“a passion for perfection”

At Swissôtel Hotels & Resorts Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

(Hotel description – mandatory)
(Outlet/Department description – optional)

Reservations Agent/Supervisor

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• To consistently offer professional, friendly and engaging service
• To enter room reservation requests using the Property Management System
• To enter rooming lists while ensuring accuracy, as required
• To update reservations ensuring a flawless check in and check out process
• To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• To liaise with sales and other departments as required
• To answer telephone and email inquiries in a timely manner
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies 
• Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

• Previous customer related experience required
• Previous Property Manager System experience preferred
• Computer literate in Microsoft Window applications required
• Must be able to type 25 words per minute
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position: 
Physical aspects of the position include but are not limited to the following: 
• Frequent sitting throughout shift
• Occasional kneeling, pushing, pulling, lifting, walking and standing
• Occasional ascending or descending ladders, stairs and ramps

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you feel you are ready for your next professional challenge, send us your application today.

Details

Job type
Part-time
Location
Shanghai, China
Department
Reservations
Starting in
As soon as possible
Duration of the contract
Indefinite

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