Royal Service Agent
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Royal Service Agent

Accor HQ

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Royal Service Agent

About the job

Company Description


Your team and working environment:

Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada’s premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and on-site championship golf course, Fairmont Chateau Whistler is Whistler’s largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure- start yours today!


Job Description


What you will be doing:

  • Consistently offer professional, friendly and engaging service
  • Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes
  • Assist all external and internal callers and redirecting when necessary
  • Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
  • Have a sufficient working knowledge of all departments, in particular Front Desk, Reservations and Concierge
  • Serve as a liaison for guests requiring information relating to all aspects of the hotel and the village.
  • Take reservations for food and beverage outlets as well as book golf tee times (seasonal)
  • Take ownership of the hotel’s main common email inbox
  • Have full working knowledge of the hotel’s emergency procedures
  • Other duties as assigned

 


Qualifications


Your experience and skills include:

  • Previous customer related experience an asset
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Computer literate in Microsoft Window applications required
  • Previous Opera experience an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

  • Frequent sitting throughout shift
  • Occasional standing, kneeling, pushing, pulling, lifting

Additional Information


Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.


Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Closed

Royal Service Agent

Whistler, Canada

Full-time, Indefinite

Start Date:

Latest start date:

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