Sales Executive
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Sales Executive

Accor HQ

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Sales Executive

About the job

Sales Support

 

  • Maintain complete knowledge of the following (to include but not limited to):
    • All hotel features / services, hours of operation
    • Hotel function space, entertainment options, menus and floral decoration options
    • Hotel safety guidelines and evacuation plan
    • Scheduled daily group activities

 

  • Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

 

  • Coordinate all group arrangements

 

  • Work with group contacts to facilitate program planning and requirements

 

  • Communicate group needs and specifications to all relevant departments

 

  • Follow up with Post-Conference reports and review group billings

 

  • Input all group bookings and update booking activities in the system on a weekly basis

 

  • Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process

 

  • Maintain gifts inventory and coordinate the sending of gifts to clients

 

  • Arrange site inspections for potential clients

 

  • Promote positive relations with clients and attend to all requests expediently and courteously

 

  • Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

 

  • Up-sell and promote hotel’s facilities and services  at every available opportunity in order to maximize sales revenue

 

 

 

Other Responsibilities

 

  • Be fully conversant with hotel fire & life safety/emergency procedures

 

  • Attend all briefings, meetings and trainings as assigned by management

 

  • Maintain a high standard of personal appearance and hygiene at all times

 

  • Be aware of the hotel fire & life safety/emergency procedures

 

  • Perform other reasonable duties assigned by the assigned by the Management

 

him/

Main Complexity/Critical issues in the Job

 

  • Defines precise clients requirements and ensures that the services offered corresponds effectively to their requests

 

  • Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed

 

Knowledge and Experience

 

  • Diploma in Tourism / Hospitality Management / Events Management
  • Minimum 1 year of experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Proficient in MS Excel, Word, & PowerPoint

 

 

 

Closed

Sales Executive

Bengaluru, India

Full-time, Indefinite

Start Date:As soon as possible

Latest start date: