Sales Executive
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Sales Executive

Accor HQ



Sales Executive

About the job

Sales Support


  • Maintain complete knowledge of the following (to include but not limited to):
    • All hotel features / services, hours of operation
    • Hotel function space, entertainment options, menus and floral decoration options
    • Hotel safety guidelines and evacuation plan
    • Scheduled daily group activities


  • Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure


  • Coordinate all group arrangements


  • Work with group contacts to facilitate program planning and requirements


  • Communicate group needs and specifications to all relevant departments


  • Follow up with Post-Conference reports and review group billings


  • Input all group bookings and update booking activities in the system on a weekly basis


  • Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process


  • Maintain gifts inventory and coordinate the sending of gifts to clients


  • Arrange site inspections for potential clients


  • Promote positive relations with clients and attend to all requests expediently and courteously


  • Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management


  • Up-sell and promote hotel’s facilities and services  at every available opportunity in order to maximize sales revenue




Other Responsibilities


  • Be fully conversant with hotel fire & life safety/emergency procedures


  • Attend all briefings, meetings and trainings as assigned by management


  • Maintain a high standard of personal appearance and hygiene at all times


  • Be aware of the hotel fire & life safety/emergency procedures


  • Perform other reasonable duties assigned by the assigned by the Management



Main Complexity/Critical issues in the Job


  • Defines precise clients requirements and ensures that the services offered corresponds effectively to their requests


  • Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed


Knowledge and Experience


  • Diploma in Tourism / Hospitality Management / Events Management
  • Minimum 1 year of experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Proficient in MS Excel, Word, & PowerPoint





Sales Executive

Bengaluru, India

Full-time, Indefinite

Start Date:As soon as possible

Latest start date: