Tonga Room General Manager
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Tonga Room General Manager

Accor HQ



Tonga Room General Manager

About the job

Tonga Room General Manager

At Accor, exceptional service from the beginning to the end, is a hallmark of every dining experience. You will report to the Director of Outlets and be able to grow your leadership strengths as Tonga Room General Manager, where you will ensure outstanding operating results through exciting menu offerings and promotions, an engaged team and consistent guest satisfaction. 

What you will be doing:
Reporting to the Director of Outlets, responsibilities and essential job functions include but are not limited to the following:      

  • Responsible for general office coordination and support of the food and beverage team
  • Process reservations and special requests from in-house guests and upcoming clients and to utilize OpenTable/Opera reservations system as the key user for the division
  • To handle the request for proposal processes and follow the RFP procedure for Holiday Events and reservations in all F&B Outlets
  • Liaise with relevant F&B team members to ensure all event details and client requests are communicated correctly through BEOs
  • Conducting outlet site inspections with potential and definite clients
  • To create F&B marketing collateral and business related events as required
  • Complete menu updates on all websites (Hotel / Tonga Standalone)
  • To assist the Online Marketing Manager updating and providing potential opportunities across all social media platforms with F&B listings
  • To coordinate and update the internal communication to all colleagues and to handle all other internal correspondence within the hotel
  • Assist with monthly F&B inventories in all outlets and banquets
  • To update weekly F&B recaps and send to the Hotel Manager
  • Review arrival and VIP lists to ensure proper amenities have been established
  • To send out monthly and quarterly revenue reports acknowledging F&B outlet business booked through RFPs
  • Coordinate agenda and minutes for internal F&B meetings
  • Assist with the organization and hosting of both F&B and Marketing related events
  • Conduct quarterly competitive set analysis for F&B Outlets
  • To undertake other duties that may be required

Your experience and skills include:

  • Proficient knowledge of Microsoft Office
  • Refined verbal and written communication skills
  • Excellent organizational skills
  • Strong multi-tasking and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps.
  • To keep our employees and the general public safe from the threat of COVID-19 and the rise of variants in the community, Fairmont San Francisco has implemented a COVID-19 Vaccination Policy.

Your team and working environment:

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars.  The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street. 

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at to find out more about our company.

Visa Requirements:
Must have proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Tonga Room General Manager

San Francisco, CA, United States

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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