INTERNSHIP 6 months (from January 2024)- Global Quality & Guest Experience Assistant – La Maison Sofitel, Sofitel Legend & MGallery

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INTERNSHIP 6 months (from January 2024)- Global Quality & Guest Experience Assistant – La Maison Sofitel, Sofitel Legend & MGallery

About the job

Company Description

We are a collection of 4 exclusive Luxury brands: Sofitel, Sofitel Legend and MGallery, Emblems across 38 countries, unlocking unique memorable moments in connection with the local destination.

Our signature:

All our Talents express themselves with authenticity, playfulness in a diverse and inclusive environment, have the ability to surprise our customers with crafting exceptional tailor made experiences and go the extra mile every day, while embracing local culture.

Job Description

Internship from January 2024

Within the Global Quality & Guest Experience Team for La Maison, reporting directly to the Director Quality & Guest Experience, you will assist in building, developing and improving a guest-centric approach to Quality & Guest Experience for our 3 brands worldwide, leading to increased Guest Satisfaction.

In an international environment, you will manage your time well to contribute daily to the success of the team and La Maison, on the following (but not limited to) tasks:

Update Month end Performance Review (Global)
Follow-up on Hotel Quality Scores (LQA) and set Action Plans accordingly, track progress
Assist in the review and update of Brand Standards
Roll-out of new Guest Experience tools for La Maison brands (project management, content creation/selection, presentations, trainings,…).
Participate in the creation of SOPs (Standard Operating Procedures)
Answer to hotel requests on Quality & GX topics
Organize and prepare Webinars with our Hotel Guest Experience Relays (ni-monthly)
Produce Semantic Analysis on various topics which will bring actionable insights to the Brands
Produce various communications to our hotel GX relays and other stakeholders (Global, VPOs…)
Assist in the animation of the Cousu Main Competition with hotels
Manage the CXC (Accor CX Community) La Maison dedicated forum
Administrative tasks

You will work closely with the Global Marketing Teams La Maison as well as our 242 hotels Worldwide, other Accor Transversal teams and external partners (suppliers…).

Qualifications

Fluency in English & French (written & spoken)
Data analysis skills
Detail oriented person with an affinity for the LUXE segment
Computer Skills – Pack Office (great knowledge of Excel & PowerPoint)
Tech-savvy with ability to adapt to new systems (TrustYou / LQA…)

Analytical mindset, creative, organized, multitasker and, culturally aware team player

Level of Studies BAC+4 / +5

Field of Studies Marketing/Luxury/Customer Experience

Professional Experience A first internship in the hospitality industry would be ideal

Additional Information

Paid internship

Tickets Restaurants

NAVIGO pass (Metro) reimbursement : 75%

Department: Guest Relations

About you

See description

Language required: French.

The company

We are far more than a worldwide leader. We are more than 290,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

WE ARE ACCOR
Our leadership is bold. Our agility thrives on open innovation and we embrace the new, whether it's diversity, trends, challenges. As change accelerates, we continually hone our vision of hospitality reinvented, developing how we use spaces and share with the world.

We are a forward-thinking partner that delivers on steadfast commitment thanks to the most diversified & best performing integrated hospitality ecosystem. Our industry-defining tools catalyze stable growth, driving performance and value. Our global scope and specialist expertise empower those we work with.

Accor hospitality is fundamentally about people and our success relies on our Heartists® to deliver the best service, welcome and care for our guests. With people at heart, our world expands. Our culture nurtures empowerment and welcomes everyone with openness.

We are 100% committed to sustainability, with people at the heart of what we do. As such, we strive to make a meaningful impact by unlocking lifestyle experiences and shaping the hospitality of tomorrow - together, with all our stakeholders: Heartists®, owners, partners, guests and communities.

OUR INTEGRATED HOSPITALITY ECOSYSTEL
Our strong ecosystem of brands, value-added services & solutions, and powerful loyalty program allows us to constantly reinvent unique experiences and services for our clients in line with their evolving needs and new ways of living, traveling and working, from hotel stays to restaurants, to working and meeting. For our partners, we also maximize performance and value, thanks to our complete range of business solutions and expertise.

This unmatched ecosystem creates memorable lifestyle experiences, expanding hospitality beyond hotel walls to elevate everyday moments. And brings to life the vision of Augmented Hospitality at the core of our business, a refined vision of hospitality and the tailor-made services we can provide to a community of clients made up of guests and locals alike.

OUR UNRIVALED PORTFOLIO OF BRANDS
Accor offers the most diverse brand portfolio of the industry with 40+ hotel brands across all segments, from luxury to economy, as well as entertainment, restaurants & bars, coworking and business services & solutions to boost performance.

OUR GLOBAL FOOTPRINT
The Group is established in 110 countries and we are constantly expanding our presence and leadership across the world.

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