Experience Market Manager (Contract)

[{{ $ctrl._job.status.name | translate}}] Experience Market Manager (Contract)


Job description

Founded in 2008, Airbnb exists to create a world where anyone can belong anywhere, providing healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 6+ million unique places to stay in nearly 100,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 30,000+ unique, handcrafted activities run by hosts across 1,000+ markets around the world. Airbnb’s people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates.

We’re looking for an enthusiastic sales talent to join the Italian team of Airbnb Experiences!

Please note this is a contract for 6 months. As a Market Manager, you will be responsible for the growth (ie. supply & demand) of Airbnb Experiences in Italy & South-East-Europe. You will work closely with the Territory Manager of Eastern Europe and you will be part of an international environment. You will be results driven, target focused and will swiftly become an expert in the ins-and-outs of Airbnb.

Sales/partner management
Identify the right partners in your region, navigate business objections, and negotiate the terms of the partnership with local businesses to increase demand for Experiences
Expertly position and communicate Airbnb Experiences’ value proposition to new partners whether by phone or email
Coordinate and prioritize sales outreach efforts across multiple regional teams
Efficiently operate across the sales stack, including Salesforce, Groove, etc.
Analyse results (ie. bookings) with Salesforce and SQL
Learn, develop, and implement creative sales tactics to close and onboard prospective partners
Project management
Determine the best approach to grow Experiences in your region (market strategy & market analysis)
Proactively identify challenges in team processes and come up with solutions
Develop strong working relationships with cross functional teams, including but not limited to Category, Marketing, Product and Legal
Constantly come up with new business ideas to grow the market of Experiences in your territory
Account management
Manage a portfolio of selected Experiences hosts and be accountable for those
Communicate regularly with hosts 1:1 through emails and phone/video calls
Organise community events online to strengthen community sentiment (webinars, trainings, Q&As)


5+ years work experience ideally in operations, sales, partnership management and/ or project management (experience in demand generation is a plus).
Proven ability to influence others in a business setting.
Comfortable in a fast moving, fluid environment, and able to push forward despite ambiguity and changes in priority.
Willingness to approach projects with a proactive and entrepreneurial attitude.
Ability to work cross functional with a track record of building excellent relationships within a broad range of teams and peers.
Analytical mindset, with solid excel / spreadsheets experience and basic knowledge of SQL.
Excellent verbal, written, and interpersonal skills, able to communicate in Italian and English.
Passion for travel, and especially for Airbnb!


Job type
Milan, Italy
Legal, Sales & Marketing
English, Italian
Starting in
As soon as possible
Duration of the contract
6 months

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