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This position just got filled, but there are more Finance & Accounting jobs at AirBnB
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Enterprise Account Lead

AirBnB

Posted

Enterprise Account Lead

Job Description



Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

HotelTonight makes it remarkably easy to book great hotels at amazing last-minute rates on your mobile device. Our mission is to help people plan less and live more, and your work will play a central role in delivering on this mission. This is a unique opportunity to be a part of a fun, entrepreneurial, start-up team where you can have outsized impact -- all under the Airbnb umbrella.

As the Enterprise Account Lead, you are responsible for the management, enablement, and performance management of strategic supply partnerships, including distribution software (APIs), 3rd party affiliates, large hotel chains and group management companies. You will manage some of the largest and most impactful deals, bringing consistent hotel supply to the HotelTonight platform. You should have superb negotiation skills and a quick mind for evaluating the economics of deals.

You will help resolve challenges and ensure that partners feel valued and supported by HotelTonight. This will include regular partner meetings in which you will review performance and opportunities to optimize on our platform. Ultimately, you are responsible for growing and supporting this business.

Responsibilities:

  • Own the strategy and execution for a portfolio of partners (hotel chains, management companies, connectivity partners and affiliates) on behalf of HotelTonight 
  • Define and implement a win-win strategy for accounts that drives value to all parties and positions on HotelTonight as a top strategic partner across partners
  • Understand the needs of different functions within the partner organization and convert them into impactful action plans. Through your action plans, you deliver on short-term milestones while simultaneously advancing long-term goals (win a marathon vs. sprint) 
  • Set joint goals with partners and build a collaborative plan to help ensure they meet their goals
  • Conduct regular business reviews, formal presentations for internal and external purposes.
  • Assist partner in navigating technical challenges; always be solutions oriented and partner first
  • Work with partners to ensure that the partnership is held to the highest industry standards and that commercial agreements as well as SLAs (onboarding, feature use, optimization, builds) are met based on mutually agreed upon timelines. 
  • Work with partners to ensure that the partnership is held to the highest industry standards and that commercial agreements as well as SLAs (onboarding, feature use, optimization, builds) are met based on mutually agreed upon timelines. 
  • Conduct regular business reviews, formal presentations for internal and external purposes.
  • Develop KPIs in partnership with our leadership and regional teams and measure success against those KPIs.
  • Develop business plans in collaboration with partners with clear objectives and commitments around marketing, technical health, connectivity feature development and business growth;
  • Monitor partner needs and work closely with Product, Technical Support, and Market Managers to address unmet needs or future planning. 
  • Leverage data to make decisions on how to best expand and enhance professional accommodation supply through existing partnerships. 
  • Monitor and analyze over/underperformance, market trends, growth opportunities or anomalies and regularly communicate performance to regional leaders and executives leveraging available production data and global market insight. 
  • Act as a thought leader and central point person across the org on our strategy and communicate impact to relevant teams in a timely and clear manager.


Qualifications: 

  • 9-10+ years of professional experience, with a focus on owning client relationships and business strategy
  • Previous hospitality experience is a plus
  • The ability to get things done and navigate shifting priorities, projects and deadlines 
  • Excellent communication, organizational, and analytical skills; detail-oriented but moves fast
  • Ability to establish strong relationships with and influence strong relationships with senior-level hotel executives
  • You are able to operate as “player/coach” if needed and be a resource to the Market Managers & Market Coordinators on the team
  • Familiarity with leading complex and/or cross-functional projects from concept to inception
  • Capacity to balance day-to-day responsibilities with longer-term strategic execution
  • You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way. Proactivity is key.
  • Flexibility to travel 10% of the time


Details

Job type
Full-time
Location
San Francisco, CA, United States
Department
Finance & Accounting
Starting in
As soon as possible
Contract duration
Indefinite

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