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Account Manager




Account Manager

About the job

Job Title

Account Manager

Our Company:

Amadeus provides the technology which keeps the travel sector moving - from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes.

Our products and solutions help to improve the business performance of our customers; travel agencies, corporations, airlines, ground handlers, hotels, railways, car rental companies, airports, cruise lines and ferry operators…

IT Sales / Account Manager:

We are looking for a professional with a technical background and commercial skills to be fully accountable for the Amadeus commercial relationship with a portfolio of assigned accounts in Benelux. As such, he/she will be responsible for securing both customer satisfaction and account profitability and revenue growth; with clear objectives to develop this commercial relationship year on year.

Main Responsibilities:

Sales and Account Management:

✓ For each assigned account, define and maintain a strategic Account Development Plan and associated budget forecasting to deliver business development objectives.

✓ IT products sales oriented: providing technical and administrative product information, demonstrations, and price quotes.

✓ Monitor customer performance internally and externally.

✓ Establish trusted customer relationship at Director and Manager level, across several functions.

✓ Negotiate and close all commercial agreements for assigned accounts ensuring for each deal: customer satisfaction and optimum profitability for Amadeus.

✓ Create proposals and liaise with Commercial Operations, Legal and Finance to validate proposals and close deals as required.

✓ Ensure full alignment with the Amadeus organization to secure customer satisfaction and to meet sales goals including Product Management, Legal, Finance, IT Support and other relevant teams.

✓ Implement clear account governance as required per account with Amadeus regional and central organizations and regular internal account alignment calls with all parties involved.

Business relationship

✓ Manage Amadeus business relationship with assigned accounts and meet annual sales goals.

✓ Develop and maintain relationship at all levels within the customer organization

✓ Understand customer needs and translate these into operational opportunities.

✓ Meet sales goals including business retention, business growth and long term profitability for Amadeus.

Represent Amadeus:

✓ Deliver and present Amadeus proposal to client.

✓ Ensure fit between proposal and client’s expectations.

Internal Reporting & Knowledge Sharing:

✓ Provide weekly and monthly planning and reporting on activities to the Team Leader.

✓ Feed CRM with the relevant information of each visit as well as the status of each customer.

✓ Transmit relevant client, market and competitor information, as well as product functionality requirements.


Education University degree (Business or Engineering)

C level in English and in Dutch required. French is an advantage.


Minimum 5 years in similar positions

Solid experience in E2E solutions sales and/or account management in a B2B commercial and business environment.

Must be proficient in using Salesforce CRM

Skills and Knowledge

Analytical thinking

Strong communication and negotiations skills

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.


Account Manager


Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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