Account Manager
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Account Manager

Amadeus

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Account Manager

About the job



Job Title

Account Manager

Job Description Summary

Manage the commercial relationships and revenue generation of a portfolio of existing customers in cooperation with the IT Sales, Customer Solutions and Operations team in order to maintain a high standard of customer satisfaction and profitability. Develop Amadeus customer accounts, contribute in sustaining and growing Amadeus market share and revenues to achieve long-term success with the customers.

Job Description

Retain and grow existing market shares and revenues:

- Adopt a consultative approach to understand customer challenges  and strategy
- Identify specific requirements and expectations for existing clients
- Follow-up with Customer Experience and ensure that customer satisfaction is increased
- Identify new opportunities and propose solutions to improve customer profitability/efficiency
- Develop Account Development Plan (ADP) to map out customer strategy, key stakeholders and engagement strategy for the account  
- Update CRM with all opportunities related to customers

Manage all commercial matters related to accounts:

- Manage all contractual aspects related to customers
- Oversee the execution of the operational requests received from customers in collaboration with the Operations team
- Ensure that customers make best use of Amadeus technology & that the established performance, productivity & service metric are achieved
- Cascade the information of new product & solution releases to customers in a timely manner
- Work with IT Sales and Customer Solutions to retain and grow IT footprint and revenue
- Organize regular business reviews for follow-up purposes and deep-dive sessions on specific items
- Work closely with Commercial Operations to get business case approval for renewal and development of market share

Understand market trends and business needs affecting customer in order to establish credibility and trust with customer and develop strong relationships.

Maintain a high level of understanding of the current product portfolio and benefits of specific products for each targeted customer segment. As well as up-to-date knowledge of other segment-relevant information (trends, strategy, competitors, pricing, etc.).

Ensure external communication specific to their current accounts to top management in alignment with the agreed communication plans. 

Provide inputs and feedback to the Segment Marketing Customer Solution teams in order to prepare and adjust the communication plan.

Minimum qualifications:
-Bachelor's degree or equivalent practical experience

-3years of experience in sales and sales management

Preferred qualifications and skills:
-3 years of Experience of Amadeus IT product range / product strategy and experience in IT solutions sales, marketing, account management and/or project management in a commercial and business environment.
-Basic understanding of Amadeus business and Global Distribution System

Skills:
-Generic Office and Internet applications
-Japanese-Native / English-Business
-Basic understanding of Salesforce and Excel formulas

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Closed

Account Manager

Osaka, Japan

Full-time, Indefinite

Start Date:

Latest start date:

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