Sales & Account Executive
About the job
Sales & Account Executive
Purpose of the role
The Commercial Sales & Account Executive role is a hybrid role combining Sales & Account Management activities to achieve new customer acquisition targets and maintain existing Amadeus clients to deliver the future growth within the Retail segment. The primary role responsibilities include:
Driving long term retention and IT revenue growth across your Customer portfolio. Identifying and securing new IT revenue opportunities via the expanded Amadeus product portfolio
Actively prospecting new business within your client portfolio base.
Acquisition, Retention & Development: Acquisition - Drive sales activities across Retail Inside Sales segment to acquire new customers in accordance with the commercial principles of sustainable and profitable growth
Retention - Drive account management activities across the Retail Inside Sales segment to ensure the retention and effective management of existing customers in accordance with the the commercial principles of sustainable and profitable growth
Development - Drive business development activities with prospects and existing customers to achieve growth in Retail Inside Sales segments and increase revenues through the introduction of new solutions and services
Creation of sales and account development plans to convert strategy into specific customer engagements and activities
Provide competitive intelligence, analysis of market trends and competitors performance
Build and leverage a network of customers and industry contacts with the express outcome of winning market share Sales Support Activity:
Contribute to improved sales support processes, systems and tools to ensure the effective execution of acquisition, retention and development targets
Collaborate with key stakeholders (internal & external) to ensure the delivery of sales activates to achieve the Inside Sales commercial objectives
Ensure the sharing of knowledge and best practices across the Commercial teams and to the broader Travel Sellers Unit
Proactively use CRM to drive sales pipeline and effectively create, manage and promote commercial understanding of the Retail segment
Ensure the accuracy and integrity of data in CRM is maintained, as well as sales activity reporting
Compile and deliver bi-annual Business activity/ performance reports within your portfolio for customers producing >5K segments per annum
Pipeline management - ensure accuracy within your Pipeline in relation to Sales Stages, Expected Signature & Expect Migration dates.
In conjunction with other teams/ functions, maintain responsibility for the migration of new business and of new products, solutions and services to all customers within your portfolio.
Develop and maintain a structured sales plan with all customers under your port-folio in order to increase functional efficiencies within each location and through carrying out in-store process audits with the respective sellers identifying new product and IT revenue opportunities. This excludes Head Office relationships.
Achieve expected revenue, profitability, and satisfaction levels in portfolio.
Attend weekly Amadeus team and one-on-one sales meetings as required.
Maintain a high level of functional knowledge of the GDS and the full Amadeus product portfolio through a combination of self improvement and attending internal sales and product sessions.
Acquire meaningful market intelligence from customer visits.
The Role is office based with 1 day per week customer facing.
- Experience working within the Travel Industry.
- Understanding of Account Management and Business Development.
- Customer service skills and the ability to understand implications and commercial impact of technical issues.
- Ability to compile / adhere to a structured sales plan. Define milestones, action items and follow-up where required.
- Knowledge of online booking tools – corporate or business-to-business.
- Confidence in terms of communication and self-management.
- Travel Agency Background preferred.
- Experience with Global distribution Systems preferable.
- Self-motivated, ability to work under little supervision.
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
- Department: Sales