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Guest Relations Supervisor
About the job
Manage guest relation team;
Manage day-to-day operations, ensuring quality standards and meeting expectation of customers;
Ensure service improvment above and beyond for customer satisfaction and retention;
Identify team training needs;
Manage all guest relation team issues;
Manage day-to-day operations, ensuring quality standards and meeting expectation of customers;
Ensure service improvment above and beyond for customer satisfaction and retention;
Identify team training needs;
Manage all guest relation team issues;
- Department: Guest Relations Management
About you
Previous experience in similar roles;
Excellent team management skills;
Deep focus on customer service and service standards;
Excellent communication skills and empathy;
High level of organization and attention to detail;
Fluent in English (other languages will be a plus).
Excellent team management skills;
Deep focus on customer service and service standards;
Excellent communication skills and empathy;
High level of organization and attention to detail;
Fluent in English (other languages will be a plus).
- Language required: English. Portuguese is a plus
The company
Since its creation in 1990, Amorim Luxury Group has established itself as a unique player in the Portuguese luxury market.
The Group’s mission is to bring together a full lifestyle offering that pervades every dimension, in a unique and memorable experience.
Today, it operates throughout the country, with luxury multi-brand fashion stores, a unique food and fashion concept venue, two international franchises and exclusive representation of several luxury brands.