About the job
• Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking.
• Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures.
• Efficient check in and check out process.
• Complete knowledge of all room types, hotel matrix, and facilities.
• Maintain own cash float.
• Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed.
• Coordination of all departments so that service levels remain high throughout the shift.
• Thorough knowledge of emergency procedures for the entire hotel.
• High problem solving skills and ability to make sound decisions in critical situations.
• Deal with guests' complaints and ensure prompt satisfaction of the guest.
- Meals in our Staff canteen; Uniform and laundry service; Tailored training programs; Company discounts on Armani shops.
- Department: Secretary / Executive Assistant
• We are looking for individuals who have a solid knowledge of Front Office, have a strong work ethic and people-management skills, great attention to details, and who are proactive to address and resolve issues.
• Two Years experience in the same position;
• A college degree preferably specializing in hotel management, or equivalent experience is required.
- Languages required: English and Italian.
Welcome to Armani Hotel Milano, a five stars luxury hotel inaugurated in 2011 following a collaboration between Giorgio Armani S.p.A., one of the most prestigious fashion brands in the world, and Emaar Properties PJSC, the creator of iconic development projects.
Located in the heart of the famous Milan fashion district of Via Manzoni and Via Montenapoleone, just a few minutes away from the amazing Duomo cathedral and La Scala Theatre, the Armani Hotel Milano, with 95 luxury guestrooms and suites, is the second hotel of the brand Armani Hotels & Resorts after the Armani Hotel Dubai situated in the famous Burj Khalifa.
Armani Hotel Milano is the perfect place for a luxury experience made of comfort, privacy and beauty, in line with the Stay with Armani philosophy, which promises a “home-away-from-home” experience: we welcome every guest as our own, delivering a genuine home approach and a unique lifestyle experience.