Senior Duty Manager
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Senior Duty Manager

Ashford Castle (Cong, County Mayo)

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Senior Duty Manager

About the job


We are currently seeking a Senior Assistant Manager at Ashford Castle to liase directly with the Director of Operations and General Manager and to assist with overseeing the hotel operation and to ensure all guests are received in a manner befitting The Red Carnation Hotel Collection. The main focus will be to present and maintain an environment that will ensure guest satisfaction.


Key responsibilities of the Senior Assistant Manager will include:

• To monitor daily operations in the hotel liaising with Director of Operations, General Manager and all relevant HODs to ensure that all departments are staffed effectively and are organised to meet daily business needs
• To be fully aware of what is happening in the hotel at all times i.e. functions hosted onsite, VIP Sheet, etc. hosting daily function sheet meetings, and planning appropriately to ensure that that all guests & visitors onsite receive the highest standards of service and personal attention
• To manage standards and service levels in all areas of the operation, ensuring that product & service quality meets the required standard, and corrective action is taken as appropriate
• To liaise with Guests – having a visual presence during peak times i.e. breakfast service, check out, check in, lunch time, group arrivals, dinner service etc.
• To be actively involved in all aspects of daily operations in a ‘hands on’ and supportive capacity
• To ensure that Senior Management are informed of any relevant issues, complaints or problems that may arise and that appropriate action is taken to resolve these
• To be aware of the Health & Safety and Security Procedures in the hotel and ensure that these are adhered to
• Leading by example in providing the Guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible

The ideal candidate for the Senior Assistant Manager position should:

• Have previous experience in a similar role within the 5 star hospitality environment
• Demonstrate strong communication skills
• Have strong attention to detail
• Have strong leadership & people management skills
• Have the ability to handle busy situations and manage workload effectively
• Have a friendly & outgoing personality
• Be enthusiastic & flexible (need to work 5 days over 7 day period, inclusive of some weekends)
• Be legally eligible to work in Ireland

Some of the Benefits available to the team:

• Professional, award winning training and development opportunities to give you a career path
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire


In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021. 


The Red Carnation Hotel Collection is a family owned hotel business renowned for providing the perfect opportunity to those who are looking for an exciting career, family feel and job security within the hospitality industry. We truly recognise that only through our people can we provide service to our guests, which is personal, memorable, imaginative and friendly.

The Red Carnation Hotel collection was officially recognised at Platinum standard Investors in People in 2020, the highest accolade it’s possible to reach - and we achieved this on a global basis.  This award recognises our commitment to all initiatives that are people and culture oriented, including career growth and opportunities for all, as well as our far-reaching commitment to sustainability, diversity and inclusivity.  

Additionally in 2020 we were recognised again with a Princess Royal Training Award for our hugely successful Management Programme, which has a prototypical track record in developing people and getting them “management ready” in both the company and sector.   We are truly proud to be awarded these two high profile accolades which are gloriously non-industry specific thereby pitching us against any business in any sector.  Our goal is to be an employer of choice for those willing to work hard, who are ambitious to find success and who are wishing to be rewarded well, paid fairly and treated as an individual within our family-owned and run atmosphere.


We are an equal opportunities employer. The successful candidate must be legally eligible to work in Ireland with no restrictions.

If this sounds like the Senior Assistant Manager role for you, apply today!

Required skills: Microsoft Office, Fluent in English
  • Discussed at venue
  • Department: Other

About you

  • Language required: English.

The company

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience.

Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020. Recently recipient of Gold Medal Awards 2022 including the ultimate 'Supreme Award', a 'Gold Medal' for Ireland's Guest Experience and a 'Silver Medals' for Leading Green Hotel and Afternoon Tea and awarded Five Stars by Forbes Travel Guide 2022 - Retained prestigious Five-Star rating .

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Senior Duty Manager

County Mayo, Ireland

Full-time, Indefinite

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