Marketing & Communication Coordinator

Marketing:
- Prepare reports on the local market, from customer trends to best practices and competitor benchmarks.
- Work hand-in-hand with the HQ team to source and produce all marketing items (menus, invitations, flyers etc.) and communication assets (ads, posts, newsletter etc.)
- Ensure all marketing guidelines are respected and implemented at a local level and that the brand lives up to its quality standard on all touchpoints.
- Respond to online reviews and ensure proper follow-up with customers in coordination with the restaurant’s operations team.

Events:
- Plan and manage weekly, monthly and annual events (concept, production, budget tracking and reporting) based on group guidelines.
- Oversee the decoration for weekly and annual events.
- Propose new entertainment for the restaurant (shows, performers, experiences etc.)
- Find partnerships for events or private events at the restaurant that will bring visibility and revenue.

Communication:
- Work hand in hand with the Marketing HQ team to ensure local and international visibility for the restaurant.
- Develop with HQ communication assets to promote the restaurant (flyers, newsletters, goodies etc.)
- Support the HQ team with the press agency to ensure strong media coverage and PR activations.
- Create social media content on site and supervise on-site shootings (photo/video).
- Support the HQ team in developing digital & social media campaigns and tracking brand strength online.
- Be the brand spokesperson with regards to concierges, journalists, influencers and other local KOLs and ensure they have the best experience (customized welcome, gifts etc.) and coordinate with the restaurant’s operations team.
- Constantly monitor social media in order to respond to DM’s and comments more accurately with the general manager.

-> Prepare weekly and monthly reports on all marketing and communications and their results.
-> Need to be on site at the restaurant at least 3 times a week and also for special events to require your presence.

You have at least 5 years of experience in marketing and communications in the hospitality and/or luxury industry.
Required skills:
- Curious, creative-minded and proactive.
- Autonomous, reliable and organized.
- Laser-focused, with a strong eye for details.
- Passionate for social media and new digital trends.
- Strong attention to details and customers’ needs.
- Confident speaker and excellent copywriter.
- Diplomat and flexible, with a strong ability to work with different teams and cultures.
- Excellent knowledge of London’s hospitality, culinary and nightlife scenes.
- Fluent in English. French a strong plus.