Guest Service Supervisor
This position is not available anymore, but there are more Customer Service jobs
Expired

Guest Service Supervisor

About the job

Job Number 23002738
Job Category Rooms & Guest Services Operations
Location Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Città Metropolitana di Milano, Italy VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help  deliver the excitement, timeless glamour and heritage of the Bulgari brand.

About you

  • Language required: Italian.

The company

On a private street between Via Montenapoleone, Via della Spiga, La Scala and the Accademia di Brera, in a tastefully renovated 18th-century Milanese palazzo is the Bulgari Hotel Milan, situated in the cultural and commercial heart of a city that, behind its austere façades, hides delightful and unexpected courtyards and green spaces. One such space is the Bulgari Hotel’s 4,000-square-meter private garden, a natural extension of the nearby Botanical Garden, a restorative oasis of serenity and relaxation in the midst of Milan’s busy pace.

View profile
Expired

Guest Service Supervisor

Milan, Italy

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs