Spa Receptionist

Responsible for the accurate, courteous, and efficient reservation of Spa guests providing the highest level of personal service. Call guests to confirm scheduled services. Answer questions about available services, general property information, and amenities. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation upon arrival. Record guest preferences and needs by entering information into computer. Promote and sell spa/salon services. Process guest payments for spa/salon services and obtain payment authorization as needed. Use empowerment to make decisions that will ensure complete problem resolution, and maintain a strong and productive relationship with all departments of Bulgari Hotels & Resorts Milano.
Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.

Essential:
Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone
Ability to provide legible communication
Ability to compute basic mathematical calculations
Knowledge of excel and word
At least 1 year of related work experience
Desirable:
Training in the hospitality industry
Previous experience as a Front Office Receptionist in a luxury market
Perfect fluency in a third language