Spa Receptionist
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Spa Receptionist

Bulgari Hotel Roma



Spa Receptionist

About the job

Responsible for the accurate, courteous, and efficient reservation of Spa guests providing the highest level of personal service. Call guests to confirm scheduled services. Answer questions about available services, general property information, and amenities. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation upon arrival. Record guest preferences and needs by entering information into computer. Promote and sell spa/salon services. Process guest payments for spa/salon services and obtain payment authorization as needed. Use empowerment to make decisions that will ensure complete problem resolution, and maintain a strong and productive relationship with all departments of Bulgari Hotels & Resorts Milano.
Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
  • Number of positions: 3
  • €22,000
  • staff cantine, uniform & footwear, commissions on retail, product training
  • Department: Spa

About you

Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone
Ability to provide legible communication
Ability to compute basic mathematical calculations
Knowledge of excel and word
At least 1 year of related work experience
Training in the hospitality industry
Previous experience as a Front Office Receptionist in a luxury market
Perfect fluency in a third language
  • Languages required: English and Italian.

The company

Opening in 2023, Bulgari Hotel Roma is an exceptional homage to the home of Bulgari and its greatest source of inspiration. The Hotel will be located in the heart of the Campo Marzio neighborhood, minutes from the Spanish Steps, Via del Corso and the Bulgari flagship on Via Condotti.

The new Bulgari Hotel Roma will occupy a magnificent modernist building from the 1930s that faces two of Rome’s most iconic landmarks: the Ara Pacis and the Mausoleum of Augustus, the first Roman Imperator.

Like all Bulgari Hotels properties, the Italian architectural firm Antonio Citterio Patricia Viel will be in charge of both the restoration of the building and the interior design of the new Bulgari Hotel Roma, which will count over 100 rooms, most of them suites, as well as the prestigious Il Ristorante curated by Michelin-starred chef Niko Romito and The Bulgari Bar.

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Spa Receptionist

Rome, Italy

Full-time, 12 months

Start Date:

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