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Canopy London City




About the job

Reporting into the General Manager, the Floor Waiter/ress will be responsible to support the Rooftop general manager into the daily running of the venue, in service and operation. To be able to support the head bartender in preparing and serving drinks, while monitoring and engaging with the service on the floor too. To ensure the correct procedures are constantly followed. Liaise with security to ensure a safe and pleasant environment is kept for our guests while managing queue.

To ensure that the highest standards of hospitality and welcome are demonstrated at all times.

Key responsibilities

·To provide a friendly, courteous and professional service at all times

·To ensure good communication with all your colleagues and superiors

·To be fully confident with the menu and able to run training for the team

·To check guests for proper ID and serve alcohol in accordance to licence and company regulations

·To determine when a customer is intoxicated and if required refusing any further serving in a polite way

·To ensure that all opening and closing duties are completed in line with company standards

·To report any customer complaints and any allergy related matters to the Manager on duty

·To be competent in the use of the MICROS system at all stages of service

·To maintain a safe and hygienic work environment

·To carry out any reasonable request made by Management

·To champion guest name usage and lead by example, engaging whenever possible with all guests

·To ensure that the work area, materials and equivalent are clean and well-maintained at all times, and to report defective materials and equipment to the Bar Manager

·To make sure to follow H&S policy with regards to items expiry date labelling

·To be a Role Model & promote the 4C Hotel Group Values
  • Number of positions: 10
  • £20000 to £25000
  • What We Offer our Enthusiasts: *Flexible working and Full-Time hours available *Employee and Friends & Family rates across Hilton Hotels & 4C Hotels worldwide *F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars *Recruit a friend scheme - £500 *Free Uniform Provided and Meals on duty *Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels *Cycle to work scheme tax-free *Free Optional medical healthcare plans (Health Cash Plans) *Workplace pension scheme *Free Access to Hospitality Action services (Financial, legal and mental health support) *Continuous Learning & Development opportunities with the best recognized UK and US institutes *Amazing Recognition Program and social events to keep you connected with Canopy London City and our EPIC Team!
  • Department: F&B service

About you

About you

The ideal Floor Waiter/ress will have previous experience in a similar role/environment and

·Previous experience in a similar role for at least 1 year

·Well-presented and well groomed

·Ability to multi-task, effectively prioritise and execute tasks while being under pressure

·A consistently positive attitude, self-motivated and enthusiastic

·Flexibility in working time and weekly shifts pattern

·Attend any meeting or training session as required

·Role Models the ethos of ‘hosting’

·Be an ambassador of Canopy’s “Enthusiast Culture”

Anticipate and exceed guests needs and expectations

·Fire and bomb procedure

·Health and Safety Policy

·Employee handbook

·The company security procedures

·The hotel facilities

·Licensing regulations

Hotel operation standards and departmental procedures

·Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

·Comply with the Company’s Corporate Code of Conduct

Drive the Company values and standards required by the 4c Hotel Group
  • Language required: English.

The company

Canopy’s London City’s approach to hospitality centres on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay. We are looking for passionate individuals with an outgoing personality who thrive in creating positive memories for our guests.

Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. The hotel has 340 bedrooms and is the first under Hilton’s Canopy Brand in the UK.

Canopy by Hilton London City is part of 4C Hotel group. 4C Hotel group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.

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London, United Kingdom

Full-time, Indefinite

Start Date:As soon as possible

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