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Fashion After Sales Service Executive

Chanel

Posted

Fashion After Sales Service Executive

Job Description

  • Handle and follow up the repairs according to the SOP,  including, but not limited to,   the customer and stock repairs receive/transfer/return  ,  with both the actual goods and the system operation covered.
  • Communicate with boutiques for Fashion repairs inquiries and customer complaint case to provide best service to client
  • Communicate with internal workshop about repair and quality matters.
  • Monitor the external workshop repairs and spare parts allocated.
  • Cooperate with the other relative departments if necessary, such as DC/Regulatory/Logistics  for repair service
  • Payment arrangement for repairs and tools.


Details

Job type
Full-time
Location
Shanghai, China
Department
Sales & Marketing
Starting in
As soon as possible
Contract duration
Indefinite

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