Guest Relations Language Specialist
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Guest Relations Language Specialist

About the job


Job Brief

To look after Non-English speaking guests and therefore organizing their reservations, arrivals, in house stay, requests, departures.



  • To ensure materials is in place for reservation, arrivals, in house stay, request, and departure.
  • To organize Non-English speaking guest’s reservation, arrivals, requests, in house stay, and departures.
  • To follow up on Non-English speaking guests issues.
  • To ensure all customers requests are handling quickly and effectively.
  • Check registration cards to ensure that all details necessary have been recorded.
  • Update all existing and new guests’ history files as and when new information arrives.
  • Monitor Guest comments cards and compile and distribute monthly guest comments.
  • Perform analysis of guests’ comments for management on a monthly basis.
  • Compile and effect mailing lists when required by hotel.
  • Prepare and send all compliments letters in reply to guests who have filled in the comments cards.
  • Keep any records required for back up and future reference.
  • Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. 
  • To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensures all rooms are assigned two days in advance to guest arrival.
  • To keep up to date the Hotel golden book by asking High Profile guest to sign it.
  • To participate in all hotels visit when required.
  • To participate in all Eductours when required.
  • To look after the guest history by maintaining a system that keep record of preferences, comments and special needs.


·      Candidate Profile

  • Middle or Secondary Education + Additional  training or certificates in the relevant field.  
  • A minimum of 2 years of experience in hotel industry.
  • Proven experience working in a top luxury resorts.
  • Excellent leadership, inter-personal and communication skills.
  • Outstanding communication abilities.
  • Superb multitasking skills.
  •   Juggled multiple tasks while providing excellent service.
  •   Fluency in English and another language, written and verbal communication.
  •   Knowledge of a third language.

The company

Constance Hotels and Resorts is the pioneer of luxury hospitality in the Indian Ocean, providing exclusive experiences to our guests through passionate employees and tailor-made services. We share our idea of luxury through our art of living: experience the finest moments in life in settings of pure beauty, without ostentation.
Our passion is driven by turning guests’ dreams into unique emotional experiences, exceeding their expectations.

We are a high-performing family, dedicated and determined to excel ourselves in our services.
Our passion has made us the leaders of luxury hospitality in the Indian Ocean and beyond.
Proud winner of a multitude of prestigious awards and accolades, at Constance Hotels and Resorts we believe in team work, innovation, creativity and excellence without forgetting our multi-cultural heritage.
Be part of our excellence, be part of Constance Family.

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Guest Relations Language Specialist

Mauritius

Full-time, Indefinite

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