Reservation Coordinator
About the job
Job Brief
The Reservation Coordinator has the main responsibility of analysing all guest and travel agent requirements through telephone and emails recommend suitable options for all customers and assist to confirm all reservations.
DUTIES AND RESPONSIBILITIES:
- Have a thorough knowledge of the entire hotel services and facilities
- Answer inquiries of room rates, outlets and room locations.
- To be totally familiar with all aspects of the reservation systems
- Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
- Post advance deposits and keep accurate records of deposits.
- Process rooming lists and group blocks and indicate special requests and billing procedures
- File and process reservations correspondence, make certain all files are current and in order.
- Have knowledge of Front desk; Sales and Accounts departments and how they relate to the Reservations department.
- Accommodate and document special requests in an accurate and efficient manner.
- Explain guarantee and cancellation policies to callers.
- Describe room accommodations and benefit feature sale amenities to guests.
- Use sales techniques when assisting guests in making reservations,
- Answer guest questions about property facilities/services
- Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
- Follow "up selling" techniques and sales strategies in order to maximize property revenue.
Candidate Requirements :
- 1 -2 years’ experience in a Reservation Agent role
- English Language proficiency/preferably French speaking candidates
- Ability to work and communicate in a multinational environment
- Able to work in a fast paced environment and can multitask
- Ability to remain calm and composed under pressure
- Knowledge of OPERA
- Communicates and writes with fluency in English/French
- Enjoys crafting best-fit solutions for guests
- Has a can-do attitude
- Flexible in terms of scheduling
- Applies a professional, confidential and ethical approach at all times
- Previous experience in tourism industry would be an advantage
- Department: Reservations
The company
Constance Hotels and Resorts is the pioneer of luxury hospitality in the Indian Ocean, providing exclusive experiences to our guests through passionate employees and tailor-made services. We share our idea of luxury through our art of living: experience the finest moments in life in settings of pure beauty, without ostentation.
Our passion is driven by turning guests’ dreams into unique emotional experiences, exceeding their expectations.
We are a high-performing family, dedicated and determined to excel ourselves in our services.
Our passion has made us the leaders of luxury hospitality in the Indian Ocean and beyond.
Proud winner of a multitude of prestigious awards and accolades, at Constance Hotels and Resorts we believe in team work, innovation, creativity and excellence without forgetting our multi-cultural heritage.
Be part of our excellence, be part of Constance Family.
