Operational Duty Manager (Part-Time) - Crowne Plaza Sydney Darling Harbour
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Operational Duty Manager (Part-Time) - Crowne Plaza Sydney Darling Harbour

Crowne Plaza

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Operational Duty Manager (Part-Time) - Crowne Plaza Sydney Darling Harbour

About the job

Description
About us

Opened on 1 October and located on the corner of Sussex and Bathurst Streets, the newly built Crowne Plaza Sydney Darling Harbour is 152 modern guest rooms and suites vertically suspended in a prime position. Just a 5-minute stroll to the CBD’s commercial and transport hub, the lively Darling Harbour precinct and the International Convention Centre. Access is easy and fast from Town Hall Train Station — only a short 3-minute walk from the hotel.

Guests will unwind in design-led, modern and spacious rooms with the latest technology at their fingertips. With 3 restaurants and bars throughout the hotel, breakfast, lunch, after-work drinks and dinner are all taken care of. Our sleek contemporary spaces are perfect for meetings, private dinners, cocktail receptions or special events, allowing guests to transition effortlessly from 9-to-5, to 5-to-9. And then there’s the spectacular views from our roof-top where guests can make a splash in our Instagram-worthy floating infinity pool.

Your day to day

As a Operational Duty Manager – you’re the leader. You’ll not only be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also be in tune with your team, driving performance and engagement and ensuring they receive the right learning and development opportunities to maximise performance and maintain a positive and productive work environment.

Lead and oversee all aspects of Front Office, including supporting and leading our Food and Beverage team as required, delivering a unique guest experience that brings the brand and our brand new hotel to life.

What we need from you
  • Minimum 2 years’ experience in a Guest Services related position with supervisory experience, preferably within a hotel/hospitality environment
  • Qualifications in Hotel Management and/or in Business Administration related field preferred
  • Bilingual or multilingual language skills are advantageous
  • Valid NSW RSA Competency card, First Aid Qualifications and Drivers Licence are required
  • Passionate about guest services, team player, excellent communication skills
  • Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture
  • Ability to work in a fast-paced environment, multiple projects and priortise workloads
  • Ability to manage complex relationships along with demonstrated ability to interact with guests, staff, and third parties that reflects highly on the Hotel, the brand and IHG
What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discounts and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - to find out more about us. 

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Operational Duty Manager (Part-Time) - Crowne Plaza Sydney Darling Harbour

Sydney, Australia

Full-time, Indefinite

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