Hotel Front Desk Receptionist
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Hotel Front Desk Receptionist

Cycas Hospitality



Hotel Front Desk Receptionist

About the job

Cycas Hospitality is a gift for any hospitality professional. Over the past 10 years we’ve created an innovative hotel management company.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun.

This is your opportunity to shine and be a part of something great.

We are waiting to hear from you.


What we ask of you! 

  • Preferred knowledge about PMS OPERA.
  • Enthusiasm & a true team player
  • Friendly and service oriented
  • A valid working permit for the UK is required
  • Willing to work different shifts, including weekends & holidays

What we offer you!

  • Full-time and part-time positions
  • 28 holiday days
  • Day off on your birthday!
  • Complementary stay after probation period
  • Cycas Smiles & celebration program
  • Free use of the gym
  • Discounts at IHG and Cycas Properties
  • A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
  • The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.

What are your responsibilities:

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

About you

  • Language required: English.

The company

Welcome to Cycas !

Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners.

With a portfolio of more than 40 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations.

We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments.

Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns.

Our core purpose is to develop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams.

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Hotel Front Desk Receptionist

London, United Kingdom

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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