Maison Host (Front Office Agent)
About the job
The ideal candidate is responsible for all activities relevant to the Front Office such as reception, check in / out, rooming of all Hotel Guests, foreign exchange and assisting with enquiries. Overseeing all direct aspects of the Guest Relations function to achieve the highest possible Guest satisfaction. Greet VIP Guests personally and endeavor to create future return and VIP Guests. Liaise with other departments to ensure excellent service delivery. Oversee and direct all aspects of the Concierge function to achieve the highest possible satisfaction to current and future Guests.
DUTIES / RESPONSIBILITIES
Comprehensive knowledge of the Hotel, including all departments, services and outlets
Register guests in line with the established guest registration policy
Take payment from guests on departure and close their bills accurately
Sell rooms to walk-in guests at the maximum rate possible
Ensure that the Maison Host is manned at all times, as well as operationally prepared and stocked with all required items
File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
Assist with escorting guests to their rooms on arrival, explaining all the features and facilities
Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
Carry out cashiering duties like foreign currency exchange, paid-outs, etc.
Secondary Education or equivalent
Minimum of 2 years’ experience in a Receptionist/Guest Service position in Front Office, preferably in an international five star hotel with more than 300 rooms
Must has experience in using Opera system
For over 100 years we’ve been setting the gold standard for storytelling and movie-making.
Today, we’re bringing you the true Hollywood way of life at Paramount Hotel Dubai and Paramount Hotel Midtown.
Two spectacular hotels that instill the indulgent charm of Tinseltown wrapped up in the luxury of 5-star hospitality. Your grand entrance awaits.