Head of Operations
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Head of Operations




Head of Operations

About the job

You are responsible for all aspects of the business by ensuring operational efficiency, guest experience, staff retention and optimal profit is met for Henry Grab’n’go, Airport Gastronomy and Staff restaurants. Including day-to-day staff management, you are also an ambassador for the DO&CO brand and fully embraces our ethos, support staff, member and guest experience. You are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and guest satisfaction. You’ll work very closely with internal and external stake holders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities.
  • 110.00€ gross per year
  • A wonderful workplace to call home, events, fun colleagues, and all other regular salary/benefits stuff A business where you can have a real impact, we are not afraid of innovative ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market We want everyone to feel welcome, respected and we are committed to providing the best space, experience and workplace for our teams - no matter what race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status and all the other fascinating characteristics that make us different and makes you you. That’s what makes our team so special.
  • Department: F&B Management Management

About you

At least 10+ years managing high-volume Food and Beverage (F&B) or multi-unit operations

Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests

Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys

Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink.

Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable

Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented

Fluent in German and English
  • Languages required: German and English.

The company

As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top.

At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail.

With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.

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Head of Operations

Vienna, Austria

Full-time, Indefinite

Start Date:As soon as possible

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