Global Guest Intelligence Manager
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Global Guest Intelligence Manager

Dorchester Collection



Global Guest Intelligence Manager

About the job

We care about your career and are known for having the absolute best people in the industry. When you join us as a Global Guest Intelligence Manager, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

About you

You’ll love what you do and take pride in delighting our guests and employees:

  • You will be responsible for providing global business process ownership surrounding the CRM platform to ensure our guests receive nothing but the best experience.
  • You’ll also lead various operational communities to align the hotels but also to receive information and feedback from local operations. You will provide business process direction and recommendations for more effective system utilisation and to be more guest centric.
  • You will travel to the hotels throughout the year building relationships, gaining insight and launching projects.
  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Global Guest Intelligence Manager you’ll have the opportunity to bring these to life and continue to create our legacy. 
  • You will own the handover processes between the Global Contact Centre and the hotels, track and communicate KPIs and Global reporting and lead new Guest Experience initiatives in the hotels.

The items shared are the essence of a day in the life of a Global Guest Intelligence Manager, but we’ll make sure you are provided with specifics on how we care for our hotel

  • Language required: English.

The company

Nine iconic addresses, nine extraordinary hotels, one unique collection.
One global compass guiding you to the only destinations you’ll ever need.

But what will make it your collection?
Perhaps we’ll be a second home, where you’re always in the place to be.
Or the canvas for golden moments that create your treasured memories.
We may simply provide a true sense of belonging ‒ wherever you are.

For in yesterday’s rich heritage you’ll find our knowledge and experience.
In today’s beautiful surroundings you’ll feel our craftsmanship and splendour.
In tomorrow’s memories you’ll know the warmth of our team.
But only you can decide how you’ll write our future legacy.

So, be our guest. Be our story. Be whatever your heart desires.
We’ll be honoured to take care of you.

Welcome to Dorchester Collection.
Iconic Hotels in Iconic Places.

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Global Guest Intelligence Manager

London, United Kingdom

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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