Sales Manager – Morgans Originals
Sales Manager – Morgans Originals

Ennismore - London


Sales Manager – Morgans Originals

About the job

From our dazzling location in the heart of London, Morgans Originals offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theatre.

We have a fabulous opportunity to join St Martins Lane London and Sanderson London as Sales Manager.

Under the general guidance and supervision of the Head of Transient Sales, responsible for booking Corporate Negotiated business from all markets whilst increasing St Martins Lane and Sanderson’s market share. This includes conducting customer sales calls, presentations, preparing and executing action plans, negotiating rates/contracts to increase and maintain a solid customer base.

In a nutshell: key duties

•            To manage a defined list of corporate accounts to include prospecting new business, managing and maintaining existing accounts to grow performance and increase market share.

•            Prospect new business to replace older, lower rated accounts.

•            Exceed pre-determined revenue goals set by Head of Transient Sales.

•            Ensure Delphi is updated with all account information following all meetings, all correspondence and client entertainment.

•            Analyze historical and other statistical information (market segmentation, business diversity, current partnership deals) to penetrate your given market segment. Conduct customer sales calls, interviews/presentations and ongoing account assessments to maximize revenue growth.

•            Develop the existing customer base, increase production and revenues while harnessing key account relationships.

•            Solicit all corporate, business directly and jointly with Ennismore sales people through the preparation, execution and completion of action plans.

•            Compile and analyze month end reports of corporate negotiated accounts. Review and implement action plans to address market share penetration and marketing initiatives. 

•            Within established parameters, quote and negotiate rates with customers, handle and follow up on inquiries, proposals and contracts and RFP’s within the company guidelines.

•            Conduct site inspections for potential customers, entertain, facilitate FAM trips, plan and execute sales trips and assume the responsibility as the direct sales contact within your market.

•            Complete a pre-determined number of new key prospecting calls per week, while maintaining and improving our customer database: Delphi.

•            Maintain a strong liaison between reservations, Central Reservations and revenue management to ensure that our partnership contracted rates are loaded and available in the GDS & CRS.

•            Maintain a strong liaison between Sales, Marketing, Event Sales and Operations to ensure all VIP’s and preferred accounts are managed accordingly.

•            Interact and manage the Key Account process through Global Sales.

•            Upon closing all critical business deals, coordinate and follow-up with other hotel departments to ensure delivery of superior guest service.

•            Prepare weekly, monthly, quarterly and annual reports as required

•            As directed, participate in trade shows, conventions and promotional events within the hotel, the industry and customer organizations.

•            Achieve established room night and revenue goals as outlined by the Regional Director of Sales and Marketing.

•            Plan and execute key sales trips to your given market segments, and go above and beyond to get the job done. 

A bit about you

•            Proficient user of Delphi, Opera and Microsoft Office programmes

•            Proven experience in the hospitality industry

•            Experience in a public contact position, preferably in an upscale or lifestyle brand hotel

•            Possess a gracious friendly and fun demeanour

•            Ability to multitask, work in a fast paced environment and have a high level attention to detail

•            Strong verbal and written communication skills in English

•            Display a consistently positive attitude, self-motivated and enthusiastic work manner

•            Ability to work independently and to partner with others to promote an environment of teamwork

•            Maintains a sense of organization and ability to prioritize in a busy environment

•            Flexibility in working time, if required· Upon closing all critical business deals, coordinate and follow-up with other hotel departments to ensure delivery of superior guest service.

If the above sounds like you and you have proven experience in delivering an amazing guest experience, we would love to hear from you.

In addition to competitive salary, we offer a range of benefits that include:

- Meals on duty and uniform

- Season ticket loan

- Ride to work scheme

- £250 Friend referral bonus

- Guest Experience after passing probation and completion of our Engaging Dynamic Guest Experience training programme

- Length of Service incentives (extra holidays)

- Excellent discounts across the Ennismore family for you.

- Healthcare cashback plan

- Staff Parties (Summer party, Children’s Xmas Party, Department nights out) - with amazing raffles prizes

- Employee Assistance Programme

- Quarterly & Annual Employee awards

- Learning & Development Opportunities

If the above sounds like you then we would love to hear from you.

All applicants must be eligible to work in the United Kingdom, documented evidence will be required at interview stage.

About you

See Description

The company

Ennismore is a CREATIVE hospitality company rooted in CULTURE and COMMUNITY, with a global collective of entrepreneurial and founder-built brands with purpose at their heart.

It curates and manages UNIQUE properties and experiences in some of the most exciting destinations around the world.
The Ennismore team is made up of some of the brightest doers, thinkers and makers from inside and outside the industry -including an in-house creative studio, a fully integrated F&B concept platform and a digital product & tech innovation lab -who together create brands that inspire discovery.

In 2021, Ennismore and Accor entered a joint venture, creating the world’s fastest-growing LIFESTYLE hospitality company, bringing together an unrivalled portfolio of global brands, with Ennismore’s know-how in building brands with creative storytelling, design, and AUTHENTIC experiences, with Accor’s wealth of knowledge in delivering scale, network growth and distribution.Ennismore comprises 14 hotel & co-working brands and a collection of over 150 culturally relevant and diverse restaurants and nightlife destinations. The portfolio includes 101 operating properties globally, with a further 137 properties in the pipeline across different regions.

Ennismore is committed to positively impacting the world, with a key focus on creating inclusive communities among its teams and in the places it calls home.

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Sales Manager – Morgans Originals

London, United Kingdom

Full-time, Indefinite

Start Date:

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