An Exhilarating Opportunity
Are you ready to be part of our Trailblazing FIVE Tribe that's setting the Gold Standard at REFIVE Spa? FIVE Hotels and Resorts is seeking a bold and innovative individual who's passionate about creating unforgettable, Next-Level experiences for our guests and other FIVERs. Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE is the epitome of daring glamour, and includes these famous luxury lifestyle destinations:
- Dubbed the hottest hotel in Dubai, the dare-to-be-different FIVE Palm Jumeirah is home to award-winning restaurants, bars, and Dubai’s #1 rooftop club.
- An uber-chic hotel capturing the excitement of new Dubai, FIVE Jumeirah Village is the world's most-reviewed hotel on Booking.com. With 269 private pools and jacuzzies, the hotel promises an exclusive chic penthouse lifestyle.
- Switzerland’s ultimate entertainment hotspot, FIVE Zurich’s luxury lifestyle award-winning restaurants, rooftop club and buzzing pool are centered around FIVE’s hallmark musical stylings.
- Opening in 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique ‘Vibe at FIVE,’ it will offer ultra-luxe, eco-conscious residences for luxury aficionados.
FIVE is a leader in sustainable luxury living and hospitality. The company's science-meets-styled Sustainable Indulgence philosophy has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. These achievements highlight FIVE’s comprehensive and committed scope of sustainability strategy permeating operations, governance and community.The Team
FIVERs are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe Member, you'll personify the distinct 'FIVE-Styled Vibe' and use it to create Insta-Perfect experiences for our guests that keeps them coming back for more. If you dream of being surrounded by like-minded individuals who share your passion for delivering unforgettable moments that last a lifetime – then look no further.The Candidate
Your outstanding communication, leadership and organisational skills enable you to be a natural self-starter. You're a creative and critical thinker that implements hand-crafted solutions, which set new standards of excellence. You have an eye for detail and exceute tasks with precision and finesse. Your outgoing and approachable nature enables you to connect with other ‘FIVERs’ and key stakeholders, ensuring their Journey at FIVE is nothing short of sensational.
So, have the best time ever by joining our Spa Team as a Spa Therapist to deliver exceptional experiences across our Award-Winning lifestyle destinations. Jump on board and unleash your potential in an exciting and buzzing environment that will take your career to new heights!An Equal Opportunity Employer
The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a family bonded by common values and goals, celebrating people, culture and diversity. RequirementsKey Responsibilities
What We’re Looking For
- Perform Sensational treatments on guests while ensuring their utmost comfort and indulging them in a bespoke ‘FIVE-Star’ experience.
- Maintain a high standard of service throughout the REFIVE Spa, adhering to the Boundary-Breaking Standards and Procedures taught by the visionary Treatment Supervisor.
- Thoroughly review appointments after completing each treatment, ensuring punctuality and maintaining a tranquil atmosphere.
- Ensure that the work areas are impeccably clean and tidy at all times, creating an Insta-Worthy environment for guests to enjoy.
- Report any dysfunctional equipment promptly to the Treatment Supervisor to uphold the premium and Award-Winning experience for guests.
- Maintain inventory of supplies necessary for the operation of treatment rooms, ensuring only the finest luxury products are used.
- Uphold cleanliness and attention to detail in the stunning spa suites throughout the shift, reflecting the ‘FIVE-Styled’ glamour of our REFIVE Spa.
- Attend daily line-ups, as well as weekly and monthly Spa Meetings, to celebrate achievements and stay updated on exciting FIVE Tribe announcements.
- Assist and perform various engaging demonstrations and events as required, showcasing the Industry-Leading techniques and services provided by FIVE.
- Courteously interact with guests, answering all spa and hotel-related questions.
- Exceute all treatments to the highest standards of professionalism, delivering a Disruptive and First-in-Class experience for guests.
- Provide assistance in all areas of the spa when necessary, including the Lavish relaxation area and buzzing reception, ensuring the FIVE Journey is unforgettable for guests
- Conduct all duties and responsibilities as required by the position or assigned by the Spa Director, embodying the FIVE Tribe values.
- Ensure compliance with current professional licenses, reflecting the Boundary-Breaking status of FIVE
- Perform all daily assigned Spa Therapist tasks meticulously, enhancing the FIVE experience for guests and being recognised as a valuable FIVER.
- Collaborate with other departments, such as Concierge and Front Desk, to ensure a seamless guest experience.
- Continuously update and expand knowledge of hotel amenities, services, and local attractions to provide accurate information to guests.
- Handle guest complaints and concerns promptly and professionally, finding suitable resolutions to ensure guest satisfaction.
- Assist in training and mentoring new Spa Therapists, sharing knowledge and best practises to maintain high standards of service.
- Participate in regular Performance Evaluations and Goal-Setting sessions with the Spa Manager, actively seeking opportunities for professional development and growth within FIVE.
- Stay informed about industry trends and advancements in spa therapies and techniques, incorporating new skills and treatments into the spa's offerings.
- Collaborate with the hotel's marketing and sales teams to promote spa services and packages, contributing to revenue generation and business growth.
BenefitsWork Smart, Play Hard! Unmatched FIVER Benefits for Life!
- Must work in a safe, prudent, and organised manner.
- Must have mathematical skills, technical aptitude, and spa operational knowledge.
- Must be a graduate of an Accredited School with a massage, face, and manicure/pedicure license or a combination license.
- Understanding of specialised spa industry applications, including the sought-after Spa Soft software.
- Must be committed to following local and corporate policies and procedures as they relate to REFIVE Spa.
- Great technical skills, team-oriented and self-motivated.
- A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit
- Apply creative solutions while taking ownership for all duties and tasks assigned.
- Maintain a polished and professional appearance at all times, adhering to FIVE’s grooming standards.
- Strong communication skills to effectively liaise with guests, FIVE Tribe Members, and Management.
- Immerse yourself in the dynamic and exhilarating ‘FIVE Vibe’, where no two days are the same. Discover a work environment that encourages creativity, innovation, and bold ideas.
- Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations.
- Enjoy attractive incentive opportunities that recognise your hard work and dedication. Be rewarded for your achievements and contributions to FIVE's success.