We currently have an opportunity for an experienced Assistant Chief Concierge to join our team at the San Domenico Palace Taormina for our bustling 2023 summer season!
About Four Seasons Hotels and Resorts
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care guests experience during their stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming guests to be the center of our world, anywhere in the world – and always with a distinctly human touch.
About San Domenico Palace Taormina, a Four Seasons Hotel
One of the world’s most legendary hotels, San Domenico Palace invites you to embark on an epic journey into history. With origins dating back to 1374, this classic Dominican convent was expanded in 1896 to become a hotel, featuring a new building designed in liberty style. For more than a century, San Domenico Palace has welcomed the world’s most illustrious guests – from Oscar Wilde and King Edward VIII to Elizabeth Taylor, Audrey Hepburn and Sophia Loren. Now, as Four Seasons, this iconic hotel begins a new era, delivering the highest standards of personalized service.
The Role of Assistant Chief Concierge
Reporting to the Front Office Manager you will be responsible for leading the Concierge operation; responding to a wide variety of guest needs and requests adding your personal recommendations and touches to ensure that our guests receive the highest levels of service excellence. Responsibilities will include ensuring that Four Seasons standards are met through team leadership, training and development, assuring the team are experts in your destination activities and highlights, establishing close contacts with destination vendors, and working closely with the Front Desk, Reservations, Bell Team and Valet Parking to assure exceptional experiences for our arriving, in-house and departing guests.
Our Ideal Assistant Chief Concierge candidate will have
Expertise in luxury hospitality operations and proven leadership experience within Concierge focusing on service quality. Les Clefs d'Or membership is preferred and we are looking for a special individual whom delights in the magic of curating special experiences and memories for our guests. You will have a special talent for ensuring our guests feel at home and receive the highest levels of service excellence, have excellent interpersonal and relationship-building skills to work with cross-functional teams, have the highest level of integrity and transparency, strong business acumen, a passion for service and an exceptional eye for detail, an empathetic and caring approach, and a desire to promote a continuous learning environment that creates an atmosphere for professional development opportunities.
This position is based at the San Domenico Palace Taormina and the contract is seasonal. The candidate must have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy and have fluency in English, Italian and a third European language.