Catering & Conference Service Manager
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Catering & Conference Service Manager

Four Seasons

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Catering & Conference Service Manager

About the job



Join Our Team

As a Catering & Conference Services Manager at the Four Seasons Resort Whistler, you would be responsible for negotiating with clients and achieving maximum revenue/profit potential while satisfying client needs.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!

The Location

Be ready for a warm Canadian experience! At Four Seasons Resort Whistler, we fill guest’s days with exhilarating adventures on Whistler and Blackcomb mountains and Employee days with happiness and thrilling working experience. We aim not only to be the best Resort to stay in Canada but also the greatest place to work! We offer 273 newly refurbished elegant guest rooms and suites; a luxury Spa and a top rated restaurant.

Four Seasons Resort Whistler is located at the foot of Blackcomb and Whistler. The resort is a five-minute walk to the ski lifts and a 10-minute stroll to the village center, making it the perfect location for a rustic adventure any time of year.

Our guest rooms are spacious, beautifully re-styled in December, 2019, the refurbished rooms and suites pay close attention to the unique placement of Whistler – a secluded retreat, just an hour and a half away from the international destination of Vancouver.

In December 2020, we completed a property-wide enhancement with the launch of Braidwood Tavern, a craft kitchen and social house conceived in collaboration with celebrated chef and restauranteur Richard Sandoval, along with a re-imagined SIDECUT Steakhouse, both designed by Box Interior Design.

The Role - Overview

  • Communicate effectively with the sales managers responsible for booking various group business, as well as all other department staff members who will be involved in carrying out the needs of a group/guests
  • act as the liaison between the client and the hotel for all of the client needs, (i.e. hotel rooms, catering and events, audio visual, transportation, off-site event recommendations)
  • develop creative and attractive menu presentations for potential clients
  • respond to all telephone and walk in inquiries regarding catering space
  • comfortably entertain appropriate clients
  • keep Director of Catering and Conference Services promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
  • supervise the execution of banquet events
  • have an excellent knowledge of hotel facilities and capacities and dimensions of meeting rooms
  • maintain the policies set forth in the group sales contract (i.e. deposits, cut off dates, attrition, rooming lists, billing instructions)
  • maintain an active trace/follow-up system on all personal sales calls
  • coordinate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenues
  • conduct tours of the property with meeting planner and potential clients
  • negotiate with clients and achieve maximum revenue/profit potential while satisfying client needs
  • finalize all bookings maximizing all revenue potential by upselling in all revenue producing areas
  • provide input for the weekly and monthly forecast
  • coordinate with other departments the needs of a group which will directly affect that department (i.e. amenities, arrival/departure time, deliveries, special meal requirements)
  • plan and/or attend and/or participate in meetings with hotel staff as well as pre convention meetings with groups
  • achieve yearly personal and team sales and service goals
  • be fully versed in all banquet space, facilities and capabilities of competitive market
  • provide input on the marketing plan and budget
  • assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit
  • perform other tasks or projects as assigned by hotel management and staff


Qualifications & Experience

•            Excellent reading, writing and oral proficiency in the English language

•            2-3 years previous catering sales and conference services experience

•            Management experience preferred

•            Strong selling skills, client communication  and organizational skills

•            Ability to communicate effectively with various department staff members within the hotel

•            Hotel computer systems (Delphi, Opera) knowledge

•            Fluent English (written, spoken and reading)

•            Strong commitment to service

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

The ability to work in Canada is strongly preferred. Management candidates currently within Four Seasons may qualify for a work permit.

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

About Four Seasons Hotels & Resorts

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

What’s in it for you

  • Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period;
  • Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc;
  • Complimentary meal per shift in our employee dining room,
  • Retirement plan with employer contribution;
  • Paid time off; vacation days and additional floating holidays per year;
  • Excellent training and development program;
  • Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).


Learn more about what it’s like to work for Four Seasons:

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

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Catering & Conference Service Manager

Whistler, Canada

Full-time, Indefinite

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