Communications Agent
This position is not available anymore, but there are more jobs
Communications Agent

Four Seasons

Posted

Closed

Communications Agent

About the job



Join Our Team

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as a Communications Agent.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

The Location

Be ready for a warm Canadian experience! At Four Seasons Resort Whistler, we fill guest’s days with exhilarating adventures on Whistler and Blackcomb mountains and Employee days with happiness and thrilling working experience. We aim not only to be the best Resort to stay in Canada but also the greatest place to work! We offer 273 newly refurbished elegant guest rooms and suites; a luxury Spa and a top rated

Four Seasons Resort Whistler is located at the foot of Blackcomb and Whistler. The resort is a five-minute walk to the ski lifts and a 10-minute stroll to the village center, making it the perfect location for a rustic adventure any time of year.

Our guest rooms are spacious, beautifully re-styled in December, 2019, the refurbished rooms and suites pay close attention to the unique placement of Whistler – a secluded retreat, just an hour and a half away from the international destination of Vancouver.

In December 2020, we completed a property-wide enhancement with the launch of Braidwood Tavern, a craft kitchen and social house conceived in collaboration with celebrated chef and restauranteur Richard Sandoval, along with a re-imagined SIDECUT Steakhouse, both designed by Box Interior Design.

Your job:

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Utilize and ensures proper working condition of the telephone switchboard and the hotel computer systems required to perform position.

Eligible for IRD gratuities after training period

Assist with Housekeeping opening procedures.

daily task assignment

input traces and update service times in REX

schedule review

Answer telephones and communicate with guests and employees

Run regular reports on the computer system

Keep the surrounding physical area clean of any materials

When taking F&B orders must have:

The ability to record covers, handle special orders, check for out of stock items, and obtain the specials for the day.

The ability to operate the computer system for order taking, check printing, closing out checks and printing reports.

The ability to maintain knowledge all menus (including Daily Specials, Alternative Cuisine, wine list, etc.) and of the service of food and beverage items offered by the department and the hotel.

The ability to upsell to guests as well as confirm their order before thanking them.

 The ability to record all guest charges.

The ability to assure that all amenity requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.

Record and answer guest’s inquiries and requests.

Handle guest and employee concerns in a timely manner.

To meet and comply with FS Messenger standards:

 Listen and adapt to the guest’s style and maintain a conversational tone.

Try to match the length of response to the length of the guest’s message.

Do not mention internal language or abbreviations that our guests would not understand.

Respond to a guest’s message within 90 seconds.

Add one or more relevant department (s) whenever required i.e Front Desk, IRD, Residences, Spa, etc.

Monitor escalations paths (90 seconds, 5 and 10 minutes)

Work flexible days and shifts

All other duties as assigned, based on the needs of the business.

As our hotel is open 24/7, 365 days a year, we expect our Core Agent to be flexible in working mornings, evenings, weekends, and holidays.

About You:

Previous experience in hotel is desired

Previous experience in a related position is desired

Previous housekeeping and/or F&B experience is desired

Strong Computer skills

Proficient in Microsoft Office and comfortable with email communications

Hotel Systems Knowledge preferred – HotSOS/REX/Opera/Micros/FS Messenger

Good knowledge in English (written, spoken and reading)

Strong commitment to service

Strong organizational and communication skills

Effective at multi-tasking in high stress situations

High attention to detail

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

About Four Seasons Hotels & Resorts

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

What’s in it for you

Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period;

Access to affordable shared staff

Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc;

Complimentary meal per shift in our employee dining room,

Retirement plan with employer contribution;

Paid time off; vacation days and additional floating holidays per year;

Excellent training and development program;

Discovery Nights at Four Seasons worldwide.

Learn more about what it’s like to work for Four Seasons:

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

Closed

Communications Agent

Whistler, Canada

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs