Director of Rooms
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Director of Rooms

Four Seasons



Director of Rooms

About the job

Who We Are:

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees.  To learn more about Four Seasons Hotels and Resorts, watch this exciting video: We Are Four Seasons .

Four Seasons Resort Scottsdale is a luxury hotel nestled in the foothills of Pinnacle Peak amid towering cacti, enriched with outstanding design and talent.

The Opportunity:

The Director of Rooms forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel or Resort.  The Director directs and controls the activities of the Front Desk, Reservations, Communications, Concierge, Housekeeping, Guest Relations, Guest Services and Kids for All Seasons. Assures that standards are met, guests and employees are satisfied and problems are promptly resolved.  The Director also works closely with Sales and the Director of Revenue/Reservations to enhance the Hotel occupancy levels and rates. 

Who We Look For:

The ideal candidate will have:

  • An individual who has strong leadership and interpersonal skills, are able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service.
  • Applicants are required to have five to seven years experience with diversity of Operations management positions. 
  • Luxury hotel/resort management experience is required for this role.
  • Experience training with Forbes standards and testing team knowledge is required.
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message.
  • Develops relationships with return guests, group contacts and other guests in order to provide personalized service.
  • A college degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is required.
  • Some travel is required for training, conferences and special events.

Some Benefits Four Seasons Employees Enjoy Include:

  • Energizing Employee Culture where you are encouraged to be your true self!
  • Comprehensive learning and development programs to help you master your craft.
  • Inclusive and diverse employee engagement events all year-round.
  • Exclusive discount and travel programs with Four Seasons
  • Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
  • And so much more!

Visa Requirements:

Visa candidates will be considered for this opportunity

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

Director of Rooms

United States

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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